Inside Sales & Service Coordinator

Summary

Minerals Technologies Inc. is a global, technology-driven specialty minerals company that develops, produces, and markets mineral-based products and services. The Inside Sales & Service Coordinator supports the Performance Minerals business unit through lead management, pricing implementation, reporting and data analysis, customer service support, CRM ownership, and continuous improvement initiatives.

Responsibilities

• Vet and respond to pre-sale inquiries maintaining ownership of leads to point of close or hand off to the proper channel
• Provide support for the field sales team including but not limited to communications on pricing, availability, and other customer requests
• Maintain current documentation for the Performance Minerals intranet resources
• Act as a liaison for established distributor relationships
• Manage Master Price document (MPAL) real time updates
• Act as gatekeeper for price changes and new price implementations against published approval limits
• Interface with Billing and CSR teams to ensure accurate order invoicing
• Investigate payment discrepancies to point of resolution
• Coordination of communications for pricing announcements
• Track and process distribution channel rebate claims and commission payments
• Supports business development with periodic sales reports providing analysis for strategic decision making and continuous improvement
• Maintain ownership of the PMIN Division’s Salesforce CRM system
• Maintain or Develop Sales Pipeline Dashboard Reports
• Ensure input data is kept up to date
• Develop a fully integrated understanding of core customers and product lines
• Support the PMIN division’s CSRs as a flex team member with ability to pick up additional order management in times of demand surges
• Develop standard work and reference documentations for CSR teams across the Performance Minerals division
• Management of Special Projects
• Actively participates in the implementation of sustainable improvement processes, such as 5S, Kaizen, Daily Management Control, Standard Work, and Problem Solving

Skills

• Customer-focused mindset with proactive communication
• Strong coordination and follow-through
• Capable of managing priorities independently
• Ability to coordinate across production, logistics, and sales teams
• Problem resolution and conflict management
• Must have excellent Microsoft Word, Excel, Power Point and communication skills
• An individual with a strong background in math, a basic understanding of science/chemistry and keen attention to detail is best suited for this position
• Limited travel may be required
• Read, write, listen, speak, and understand English
• Have the ability to work independently
• Be dependable and maintain confidential information, integrity and composure at all times
• Full time, Monday-Friday with normal scheduled hours of 8:00AM – 4:30PM
• Occasional overtime may be required
• Knowledge of Oracle ERP and Salesforce CRM preferred
• Background in Manufacturing Customer Service strongly preferred

Qualifications

Must Haves

• Customer-focused mindset with proactive communication
• Strong coordination and follow-through
• Capable of managing priorities independently
• Ability to coordinate across production, logistics, and sales teams
• Problem resolution and conflict management
• Must have excellent Microsoft Word, Excel, Power Point and communication skills
• An individual with a strong background in math, a basic understanding of science/chemistry and keen attention to detail is best suited for this position
• Limited travel may be required
• read, write, listen, speak, and understand English
• have the ability to work independently
• be dependable and maintain confidential information, integrity and composure at all times
• Full time, Monday-Friday with normal scheduled hours of 8:00AM – 4:30PM
• Occasional overtime may be required

Nice to Haves

• Knowledge of Oracle ERP and Salesforce CRM preferred
• Background in Manufacturing Customer Service strongly preferred

Benefits

• Health/Dental/Vision plans
• 401k company match
• Life Insurance
• Short Term Disability & Long-Term Disability
• Educational Assistance
• Employee Assistance Plan