Account Manager

Summary

Mitratech builds products that simplify operations in Legal, Risk, Compliance, and HR functions. The Account Manager will own a portfolio of accounts, drive net revenue retention and expansion, develop account plans, identify upsell and cross-sell opportunities, and support successful customer outcomes.

Responsibilities

• Own and grow a portfolio of accounts — your primary measure of success is net revenue retention and expansion above 100%
• Build account plans with top customers that focus on mutual-success and customer value, with clear revenue targets and growth milestones for each account
• Find expansion opportunities: negotiate multi-year renewals, drive annual price increases, and identify upsell and cross-sell motions
• Develop and execute a rigorous pipeline of annual sales and revenue retention targets, with consistent forecasting accuracy
• Conduct quarterly value-based reviews and discussions with top customers (business reviews, cadence calls), always walking in with an agenda tied to growth, not just relationship maintenance
• Assist leadership in building and maintaining a retention and new revenue forecast
• Handle customer calls and inquiries in a prompt and courteous manner with customer experience and resolution as a focus point
• Work with other customer-impacting departments to ensure our customers have a world class and successful experience with all Mitratech's solutions
• Keep up to date knowledge of the industry, as well as the competitive posture of the company

Skills

• * Bachelor's Degree; or equivalent experience
• * A minimum of 2-4 years of sales and/or account management experience, with a demonstrated track record of growing accounts and exceeding retention targets
• * Customer-driven personality with the ability to initiate, establish, and nurture meaningful business relationships over calls and in person
• * Proven ability to identify, develop, and close upsell and cross-sell opportunities within an existing customer base
• * High energy with the ability to manage multiple competing priorities, with strong project, organizational, problem-solving and time management skills
• * Capable of working independently with minimal supervision and in a team environment
• * Highly effective communication skills that convey professionalism in all written, verbal and virtual meetings
• * Interest and passion for staying on top of industry trends and best practices; up for continuously taking on new challenges
• * Proficiency in all MS Office & Google Office applications
• * Travel up to 10%

Qualifications

Must Haves

• * Bachelor's Degree; or equivalent experience
• * A minimum of 2-4 years of sales and/or account management experience, with a demonstrated track record of growing accounts and exceeding retention targets
• * Customer-driven personality with the ability to initiate, establish, and nurture meaningful business relationships over calls and in person
• * Proven ability to identify, develop, and close upsell and cross-sell opportunities within an existing customer base
• * High energy with the ability to manage multiple competing priorities, with strong project, organizational, problem-solving and time management skills
• * Capable of working independently with minimal supervision and in a team environment
• * Highly effective communication skills that convey professionalism in all written, verbal and virtual meetings
• * Interest and passion for staying on top of industry trends and best practices; up for continuously taking on new challenges
• * Proficiency in all MS Office & Google Office applications
• * Travel up to 10%

Benefits

• Health, Dental & Vision Insurance
• 401 (k) + Employer Match
• Open PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off
• STD, LTD & Group Life Insurance
• Paid Parental Leave
• Pet Insurance
• FSA & HSA Options
• Employee Assistance Program
• Remote Work
• Career Advancement & Professional Development Opportunities
• Employee Recognition
• LinkedIn Learning Platform