Crypto Wallet Operations Specialist

Summary

Futu US Inc. is a leading financial services company focused on innovating the investing landscape through a digitized brokerage and wealth management platform. The Crypto Wallet Operations Specialist will be responsible for building and scaling operational processes for crypto offerings, ensuring robust and secure wallet operations while collaborating across various teams.

Responsibilities

• Take ownership of critical custody and wallet operational functions as we advance from a simple product launch to a broader, more dynamic product suite
• Leverage data-driven insights and Python-based tool/bot development to optimize wallet movements, settlement reliability, and on-chain operational health
• Collaborate across Engineering, Security, Product, Compliance, and Finance to ensure our wallet operations are robust, secure, and customer-focused
• Design, implement, and continuously improve custody and wallet operations (hot/warm/cold), including transaction authorization policies, withdrawal controls, and address/wallet lifecycle management
• Establish runbooks for deposits/withdrawals, internal transfers, rebalancing, emergency procedures (stuck tx, fee spikes, chain halts), and weekend/holiday settlements
• Document and refine standard operating procedures (SOPs) to ensure consistency, auditability, and clarity as the team expands
• Run end-of-day (EOD) trade/cash/coin reconciliations; investigate and resolve breaks across venues, books & records, and custody ledgers with crisp root-cause analysis
• Coordinate wallet liquidity and treasury positioning to ensure the right asset is in the right place at the right time for settlement cut-offs; manage buffer sizing and thresholds
• Partner with internal teams to support month-end close, evidence gathering, and audit-ready documentation
• Serve as the technical subject-matter partner for wallet operations across Product, Legal/Compliance, Security, Engineering, and Finance
• Communicate operational insights and optimization opportunities in a clear, actionable manner (short memos, dashboards, incident summaries)
• Participate in cross-departmental projects that align with our mission to democratize digital investing, including chain integrations and custody feature rollouts
• Ensure wallet procedures meet regulatory standards and mitigate risks (price bands/fat-finger, velocity caps, maker-checker approvals, whitelist-only flows for high-risk routes)
• Maintain robust controls and quality assurance processes (access reviews, change management, policy evidence, chain-specific guardrails)
• Support audits and regulator requests with up-to-date documentation, diagrams, and control matrices; contribute to blameless post-mortems and durable fixes

Skills

• Bachelor's degree or equivalent practical experience
• 3+ years preferred (2+ considered) in operations, custody/wallet operations, data analytics, or engineering—ideally in crypto or financial infrastructure
• Hands-on familiarity with cryptocurrency markets, on-chain transactions (confirmations/reorgs, fee dynamics), and wallet concepts
• Strong SQL for joins, grouping, and validation; comfort working with REST/WebSocket APIs and schedulers
• Ability to turn operational metrics into dashboards and clear narratives that inform decisions
• Entrepreneurial: Self-starter who builds from the ground up and iterates from v1 to vN
• Communication: Translates complex technical processes for non-technical stakeholders; crisp incident write-ups
• Initiative: Anticipates challenges, automates repetitive work, and drives continuous improvement
• Critical/Strategic Thinking: Connects custody controls to broader business goals and customer trust
• Analytical Thinking: Uses data to prioritize, measure, and learn
• Technical Proficiency: Comfortable in a technical environment focused on automation and tool development
• Security Mindset: Integrity-first judgment with least-privilege and auditable changes
• Experience scaling wallet operations in a fast-paced environment
• Knowledge of cryptographic and custody concepts (e.g., MPC thresholds/quorum, evidence capture, approvals)
• Proficiency with observability/visualization tools (Looker, Grafana) and basic Git workflows

Qualifications

Must Haves

• Bachelor's degree or equivalent practical experience
• 3+ years preferred (2+ considered) in operations, custody/wallet operations, data analytics, or engineering—ideally in crypto or financial infrastructure
• Hands-on familiarity with cryptocurrency markets, on-chain transactions (confirmations/reorgs, fee dynamics), and wallet concepts
• Strong SQL for joins, grouping, and validation; comfort working with REST/WebSocket APIs and schedulers
• Ability to turn operational metrics into dashboards and clear narratives that inform decisions
• Entrepreneurial: Self-starter who builds from the ground up and iterates from v1 to vN
• Communication: Translates complex technical processes for non-technical stakeholders; crisp incident write-ups
• Initiative: Anticipates challenges, automates repetitive work, and drives continuous improvement
• Critical/Strategic Thinking: Connects custody controls to broader business goals and customer trust
• Analytical Thinking: Uses data to prioritize, measure, and learn
• Technical Proficiency: Comfortable in a technical environment focused on automation and tool development
• Security Mindset: Integrity-first judgment with least-privilege and auditable changes

Nice to Haves

• Experience scaling wallet operations in a fast-paced environment
• Knowledge of cryptographic and custody concepts (e.g., MPC thresholds/quorum, evidence capture, approvals)
• Proficiency with observability/visualization tools (Looker, Grafana) and basic Git workflows

Benefits

• Comprehensive Paid Medical Benefits: We prioritize your health with a robust medical benefits plan that covers you and your dependents
• 401k Employer Contribution: We match your contributions to help you grow your retirement savings
• Generous Paid Time Off & Paid Holidays: Take the time you need to recharge and pursue your passions with our generous paid time off policy
• Opportunities for Professional Growth & Development: Invest in your future through hands-on learning, skill-building, and cross-functional work
• Performance Based Bonuses: Your hard work deserves recognition! Enjoy performance-based bonuses that reward your contributions to our team's success