Key Accounts Executive

Summary

MSC Industrial Supply Co. is a North American distributor of metalworking and maintenance, repair, and operations products and services. The Key Accounts Executive drives sales growth by expanding existing customer relationships, identifying cross-sell and upsell opportunities, managing key account portfolios, and delivering strategic account management and on-site service.

Responsibilities

• Build and strengthen relationships with customers at both functional and executive levels to ensure retention, satisfaction, and alignment with current and future needs
• Develop and execute strategies to deepen penetration within accounts, expand revenue opportunities, and achieve sales and retention targets
• Serve as a trusted advisor by delivering tailored, value-driven solutions that address customer priorities
• Lead the implementation of major company programs and initiatives within assigned accounts
• Process orders, scan and verify incoming shipments, stock inventory, and manage returns to ensure accuracy and smooth daily operations
• Leverage CRM and account management systems to track sales activity, analyze trends, and ensure accurate forecasting and reporting
• Partner with internal teams to deliver operational excellence and exceed customer expectations through strong service orientation and follow-up
• Drive the setup and optimization of vending and VMI services at new or existing account locations
• Collaborate with sales management to design competitive pricing strategies for non-contract customers
• Monitor market trends, competitors, and emerging technologies to provide customers with forward-looking solutions
• Prepare and submit timely, accurate sales reports that ensure alignment with management expectations
• Secures and submits customer orders for processing utilizing ordering technology
• Contribute to a culture of collaboration, innovation, and accountability that reflects company values
• Participate in cross-functional projects and initiatives to support broader organizational goals

Skills

• High school diploma or GED required
• Strong technical aptitude with ability to read and analyze technical materials
• Demonstrated ability to resolve problems, develop action plans, and drive results
• Excellent communication, presentation, listening, and relationship-building skills
• Proficient in MS Word, Excel, PowerPoint, and email; able to adapt to PC-based order systems and handheld scanning devices
• Strong organizational, time management, and basic math skills
• High degree of integrity and ability to build long-term customer relationships
• Reliable transportation, valid driver's license, and insurance as required by state law
• Ability to work from a home office with personal computer and internet access
• A valid driver's license may be required
• Capable of driving up to several hours per day to customer location(s) within an assigned territory or region is required
• Job requires visitation of customer sites, which have varying environments/conditions, layouts, and accessibility
• Ability to lift up to 50 lbs and perform physical tasks (walking, bending, standing for long periods)
• Willingness to comply with customer safety and PPE protocols
• Applicants must be currently authorized to work in the United States
• 2–4 year college degree preferred
• 2–3 years of outside direct sales/service experience preferred but not required
• Industry experience (e.g., fasteners, chemicals, industrial maintenance supplies, electrical, food processing, manufacturing) preferred
• Industrial or manufacturing segment experience preferred

Qualifications

Must Haves

• High school diploma or GED required
• Strong technical aptitude with ability to read and analyze technical materials
• Demonstrated ability to resolve problems, develop action plans, and drive results
• Excellent communication, presentation, listening, and relationship-building skills
• Proficient in MS Word, Excel, PowerPoint, and email; able to adapt to PC-based order systems and handheld scanning devices
• Strong organizational, time management, and basic math skills
• High degree of integrity and ability to build long-term customer relationships
• Reliable transportation, valid driver's license, and insurance as required by state law
• Ability to work from a home office with personal computer and internet access
• A valid driver's license may be required
• Capable of driving up to several hours per day to customer location(s) within an assigned territory or region is required
• Job requires visitation of customer sites, which have varying environments/conditions, layouts, and accessibility
• Ability to lift up to 50 lbs and perform physical tasks (walking, bending, standing for long periods)
• Willingness to comply with customer safety and PPE protocols
• Applicants must be currently authorized to work in the United States

Nice to Haves

• 2–4 year college degree preferred
• 2–3 years of outside direct sales/service experience preferred but not required
• Industry experience (e.g., fasteners, chemicals, industrial maintenance supplies, electrical, food processing, manufacturing) preferred
• Industrial or manufacturing segment experience preferred

Benefits

• Commission
• Dynamic healthcare plans
• Generous 401K program
• Stock purchasing programs
• Tuition reimbursement opportunities
• Paid time away for holidays, vacations, and illness
• Associate Inclusion Circles: Women, Pride, Black, Generational, Veterans, HOLA, and Able, open to all associates and designed to promote awareness, collaboration, and respect