MSX International
Posted 65 days agoVerified live 1d ago
Program Support Analyst
Brief overview
Remote
UndergradOr in progress
5 H-1B approvalsDept. of Labor
2 green cardsCertified filings
ExcelBilling administrationAccounts receivable managementRoot cause analysisData analysisProgram support
About the company
MSX Internationalmsxi.com
For over 30 years, we have proudly partnered with top automotive OEMs and mobility companies worldwide, offering unwavering support in their pursuit of transforming their retail strategies and managing operations across key areas such as : Dealer Performance Improvement, Repair Optimization and Consumer Engagement.
Visa sponsorship history
3 years sponsoring, last filed FY2025
Data powered by U.S. Department of Labor. This does not guarantee sponsorship for this specific role.5H-1B approved
100%approval rate
2new H-1B hires
2PERM certified
$73,340median wage / yr
H-1B Petition ApprovalsVisas USCIS actually granted: the strongest sign the company sponsors.
20243
20252
LCA Certified ApplicationsAn early filing step, not a visa approval: it signals intent, not confirmed sponsorship.
20231
20241
Green Card (PERM) FilingsCertified green card filings: a long-term commitment to international hires.
20241
20251
Top sponsored roles
Data ScientistData Analyst
Sponsored employees from
Canada
Job description
Summary
MSX International has been a trusted partner to leading vehicle manufacturers for over 30 years. The Program Support Analyst role supports the Fleet Care program by providing exceptional customer service, managing billing inquiries, and analyzing program data to improve operations.
Responsibilities
- Manage and action customer inquiries and email requests to support the billing administration and accounts receivable management in a timely manner
- Accurately and correctly identify the appropriate course of action for customer requests
- Conduct root cause analysis on recurring customer or account issues and recommend solutions
- Support process improvement initiatives by identifying inefficiencies and proposing data-driven recommendations
- Partner with cross-functional teams to support program reporting and analytical needs
- Communicate via phone and/or email with customers consistently (written & verbal)
- Receive inbound and place outbound calls to customers and dealers
- Respond to and document all communication (internal and external customers, phone calls, emails)
- Create and distribute customer invoices by request
- Assist in system vehicle inventory management
- Retain and file business documents
- Cross-train in other functions and processes within the Department
Skills
- Associate degree or higher preferably in Accounting, Finance, Business Administration, or a closely related field
- Customer service and program support background
- Strong analytical and problem-solving skills, with ability to interpret data and identify trends
- Ability to multitask various assigned responsibilities
- Accuracy and attention to detail
- Strong interpersonal and organizational skills
- Strong written and verbal communication skills
- Excellent follow-up
- Ability to meet deadlines
Qualifications
Must Haves
- Associate degree or higher preferably in Accounting, Finance, Business Administration, or a closely related field
- Customer service and program support background
- Strong analytical and problem-solving skills, with ability to interpret data and identify trends
- Ability to multitask various assigned responsibilities
- Accuracy and attention to detail
- Strong interpersonal and organizational skills
- Strong written and verbal communication skills
- Excellent follow-up
- Ability to meet deadlines
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