Customer Success Manager - NAMER

Summary

Multiplier is a global hiring platform that helps companies hire, onboard, manage, and pay talent across 150+ countries. This Customer Success Manager role focuses on building trusted relationships with named accounts, driving product adoption, identifying growth opportunities, and partnering cross-functionally to improve retention and customer outcomes.

Responsibilities

• Build trusted relationships with our named accounts through consultative solutioning, ensuring that our customers achieve their talent and business objectives through Multiplier
• Actively monitor adoption of our products/services, provide industry knowledge and best practices to drive engagement
• Partner closely with internal teams, including Sales, Product, Operations and Engineering, to deliver the best customer experience to drive growth and retention
• Be the voice of our customers to our Product team, synthesizing feedback received and offering informed opinions and solutions, to help shape our product roadmap
• Understand the needs of our customers across industries and tiers, and design solutions to meet those unique business needs
• Identifying growth opportunities within your portfolio

Skills

• * You are customer obsessed, always putting our customers first and being there for them every step of the way
• * You are experienced in building and nurturing customer relationships, ensuring to meet customer and business goals
• * You are able to explain complex topics in easy and concise language and have excellent communication and writing skills
• * You are organized, detail-oriented, are able to prioritize and perform well under pressure, helping you to stay on top of a larger book of customers
• * You have a positive attitude, are self-motivated and resilient, adapting easily to change in our high-growth start up environment
• * Based in **North America** or **South America**
• * Min 3 to 5 years of Customer facing experience (ideally within B2B SaaS or HR)
• * Min 2 years in pure enterprise account/ relationship management
• * Min 2 of the last 3 years overachieving goals and targets
• * A people-first, and growth mindset
• * An affinity to work (thrive!) as a remote employee, within a fast-growth business, and an incredibly explosive sector
• * The ability to work independently, problem-solve proactively, and collaborate effectively
• * Comprehension of value-based sales
• * Discipline in Account Planning, Forecasting, and Quota Attainment
• * Previous experience of working in customer success/service, a background at a HR SaaS company or experience in working remotely are all a plus!

Qualifications

Must Haves

• * You are customer obsessed, always putting our customers first and being there for them every step of the way
• * You are experienced in building and nurturing customer relationships, ensuring to meet customer and business goals
• * You are able to explain complex topics in easy and concise language and have excellent communication and writing skills
• * You are organized, detail-oriented, are able to prioritize and perform well under pressure, helping you to stay on top of a larger book of customers
• * You have a positive attitude, are self-motivated and resilient, adapting easily to change in our high-growth start up environment
• * Based in **North America** or **South America**
• * Min 3 to 5 years of Customer facing experience (ideally within B2B SaaS or HR)
• * Min 2 years in pure enterprise account/ relationship management
• * Min 2 of the last 3 years overachieving goals and targets
• * A people-first, and growth mindset
• * An affinity to work (thrive!) as a remote employee, within a fast-growth business, and an incredibly explosive sector
• * The ability to work independently, problem-solve proactively, and collaborate effectively
• * Comprehension of value-based sales
• * Discipline in Account Planning, Forecasting, and Quota Attainment

Nice to Haves

• * Previous experience of working in customer success/service, a background at a HR SaaS company or experience in working remotely are all a plus!

Benefits

• Full autonomy in your role, with the flexibility to work in a hybrid environment.
• Competitive benefits
• Recognition programs
• Career development opportunities
• Comprehensive health insurance coverage for you and your family’s well-being.
• Generous holiday policy.