N3XT
Posted 24 days agoVerified live 1d ago
Client Success Analyst
Brief overview
Remote
UndergradOr in progress
1+ yrsMinimum
Customer supportClient onboardingAPI integrationIntercomKYC systemsBankingfinancial services knowledgeAI tools for technical problem solvingScriptingQuery languagesProcess orientationEntrepreneurial mindset
About the company
N3XTn3xt.io
N3XT provides a payment platform that enables businesses to send and receive U.S. dollar transactions with real-time settlement.
Job description
Summary
N3XT is a dynamic and rapidly growing fintech revolutionizing the payment space. They are seeking a highly motivated analyst to join the Client Success team, working directly with end users and technology teams to onboard and implement systems while providing support services.
Responsibilities
- Front line support for the N3XT client base - Multi-channel support (email, chat, via Intercom)
- Contribute to the full lifecycle of client support inquiries - These can be product questions, system issues, onboarding inquiries, payment issues, etc
- Work directly with other N3XT teams - Compliance, Bank Operations, Business Development, Engineering and Infrastructure as a means to fully supporting the client base
- Assist in the client onboarding process - Work with internal teams to further define and streamline onboarding processes across new and existing client segments
- Support client and vendor integration efforts using API technologies, working directly with software engineers and technical teams. This includes maintaining the client integration process - Testing tools and strategies, certification workflows and processes through go live and BAU
- Identify application issues that lead to user problems through periodic testing of new and existing versions of the N3XT application and APIs - Work directly with Engineering teams to assist in debugging
- Assist in the creation and maintenance of public documentation - FAQs, User Guides, API Documentation
- Support efforts in overall process improvement and automation
Skills
- Bachelor's degree or 1-3 years of experience working in a customer support, integration or onboarding role
- Strong desire to continuously improve on, and automate, manual and repetitive tasks
- Previous experience working in banking, financial services or fintech is a plus
- Previous experience working with Intercom is a plus
- Previous experience working with KYC/Onboarding systems and processes is a plus
- Experience working with, or knowledge of, APIs is a plus
- Experience working with AI tools to solve technical problems is a plus
- Basic scripting and/or query experience is a plus
- Entrepreneurial in nature - A desire to take pride in high value work while largely working independently is strongly preferred
- Previous startup experience is a plus
Qualifications
Must Haves
- Bachelor's degree or 1-3 years of experience working in a customer support, integration or onboarding role
- Strong desire to continuously improve on, and automate, manual and repetitive tasks
Nice to Haves
- Previous experience working in banking, financial services or fintech is a plus
- Previous experience working with Intercom is a plus
- Previous experience working with KYC/Onboarding systems and processes is a plus
- Experience working with, or knowledge of, APIs is a plus
- Experience working with AI tools to solve technical problems is a plus
- Basic scripting and/or query experience is a plus
- Entrepreneurial in nature - A desire to take pride in high value work while largely working independently is strongly preferred
- Previous startup experience is a plus
Benefits
- Competitive salary
- Benefits
- Professional development support
