Forward Deployed Engineer, Customer Success

Summary

Nutrient is revolutionizing how the world works with documents, providing tools that transform static files into intelligent workflows. The Forward Deployed Engineer will act as a technical and strategic partner for customers, managing onboarding, adoption, and customer health while collaborating closely with Sales to ensure account growth and success.

Responsibilities

• Own onboarding and time-to-value. Lead technical onboarding tailored to each customer's platform, use case, and integration complexity. Set technical and business milestones together, and drive customers to their first successful integration faster
• Own adoption and customer health. Manage a portfolio of accounts, tracking health using both business signals (sentiment, usage, renewal timeline) and technical signals (API usage trends, integration progress, support ticket patterns)
• Own risk and retention. Identify risk early, including technical risk like architecture misalignment or platform constraints, and build mitigation plans that include concrete technical interventions, logged and maintained in our system of record
• Partner with Sales on growth. Surface and qualify expansion and upsell opportunities using technical discovery (new SDK platforms, advanced features, additional workloads), and partner closely with Sales to advance them
• Be the customer's technical advisor. Run technical discovery into each customer's stack, deployment model, and integration requirements. Guide developers through integration patterns, troubleshoot implementation issues, and provide prescriptive, consultative guidance
• Enable and advocate. Deliver targeted demos and technical enablement sessions and POCs on the fly, build developer champions within your accounts, and bring the customer's voice to Product, Engineering, and Leadership

Skills

• 2+ years in a customer-facing technical role; for example: technical customer success, implementation/onboarding, solutions or sales engineering, technical account management, or developer/technical support
• Technical fluency: comfort reading code examples, making REST API calls, following SDK quickstart guides, and working in a terminal or IDE. You can do light scripting and basic environment diagnostics, and you can hold a credible conversation with developers about their stack and constraints. (Hands-on experience building sample integrations or proof-of-concept code is a strong plus, and a core area we'll help you grow.)
• A consultative mindset: you run real discovery, understand the 'why' behind a customer's goals, and give prescriptive guidance rather than waiting for direction
• Excellent written and verbal communication; you can translate technical detail into business impact and adjust your message for both developers and senior stakeholders
• A bias toward action and strong follow-through: you prioritize what reduces churn and drives customer outcomes, and you own the result
• Experience with document, content, or developer-tooling SDKs; familiarity with common web stacks and integration patterns; exposure to working alongside Sales on expansion or renewals

Qualifications

Must Haves

• 2+ years in a customer-facing technical role; for example: technical customer success, implementation/onboarding, solutions or sales engineering, technical account management, or developer/technical support
• Technical fluency: comfort reading code examples, making REST API calls, following SDK quickstart guides, and working in a terminal or IDE. You can do light scripting and basic environment diagnostics, and you can hold a credible conversation with developers about their stack and constraints. (Hands-on experience building sample integrations or proof-of-concept code is a strong plus, and a core area we'll help you grow.)
• A consultative mindset: you run real discovery, understand the 'why' behind a customer's goals, and give prescriptive guidance rather than waiting for direction
• Excellent written and verbal communication; you can translate technical detail into business impact and adjust your message for both developers and senior stakeholders
• A bias toward action and strong follow-through: you prioritize what reduces churn and drives customer outcomes, and you own the result

Nice to Haves

• Experience with document, content, or developer-tooling SDKs; familiarity with common web stacks and integration patterns; exposure to working alongside Sales on expansion or renewals

Benefits

• Fully remote and async-first: minimal meetings, strong writing culture, and the independence to manage your own work.
• Competitive comp and an annual global retreat. Past retreats held in Croatia, Spain, and Greece.