NAMI HelpLine Research Intern (Remote) - INTERNSHIPS

Summary

NAMI New Hampshire, part of the National Alliance on Mental Illness, provides a nationwide peer-support service offering mental health information, resource referrals, empathy, and hope. The NAMI HelpLine Research Intern will audit and maintain mental health resource databases and directories, conduct research, and support accurate taxonomy, tagging, and synonym development while working remotely.

Responsibilities

• Utilize Word Press and internet research to assist in completing a highly accurate HelpLine resource database audit by the end of Q2 2027, including accurate resource contact information, description, taxonomy assignment and tagging, and identification and resolution of service gaps where possible
• Utilize phone, SMS text, and internet research to assist in completing a highly accurate Warmline Directory audit by the end of Q2 2027, including accurate resource contact information, description, taxonomy assignment and tagging, and identification and resolution of service gaps where possible
• Utilize Microsoft Excel to assist in executing a highly accurate taxonomy assignment, tagging, and synonym development activities related to NAMI HelpLine Resource Finder searchable database
• Adhere to all NAMI HelpLine service program policies and procedures
• Accurately and efficiently document hours worked and what activities have been completed during work hours
• Attend one virtual HelpLine Research Internship group meeting per week

Skills

• * Must be at least 20 years of age
• * Must be currently enrolled in an MPH academic program
• * Lived personal experience, either as a person living well in recovery for at least one year or caregiving for a loved one with a mental health condition, or current enrollment in a related undergraduate or graduate program of studies
• * Ability to effectively use Word Press, Microsoft Excel, and other computer programs as necessary
• * Applicants should be comfortable working independently and as part of a team in a collegial work environment
• * Must be located in the United States
• * Must pass a background check

Qualifications

Must Haves

• * Must be at least 20 years of age
• * Must be currently enrolled in an MPH academic program
• * Lived personal experience, either as a person living well in recovery for at least one year or caregiving for a loved one with a mental health condition, or current enrollment in a related undergraduate or graduate program of studies
• * Ability to effectively use Word Press, Microsoft Excel, and other computer programs as necessary
• * Applicants should be comfortable working independently and as part of a team in a collegial work environment
• * Must be located in the United States
• * Must pass a background check

Benefits

• Regular coaching support and skill development
• Weekly group virtual meeting for HelpLine Research Interns to ask questions and share experiences
• Option to email questions between weekly meetings or schedule a 30-minute one-on-one with a supervisor
• 21 hours of robust, asynchronous training, including online instructional content, interactive exercises, knowledge checks, and a final test
• Screenshot step-by-step and live demonstration training on auditing the HelpLine resource database, Warmline Directory, and Synonym Database
• Fully remote work from home