Data Analyst

Summary

The National Alliance on Mental Illness (NAMI) is a grassroots mental health organization dedicated to building better lives for people affected by mental illness. NAMI is seeking a Data Analyst to partner with product and technical teams to support measurement and evaluation of its programs, initiatives, and services. The role collects, analyzes, and reports data to drive program improvement and informed decision-making across the organization.

Responsibilities

• Manage and lead data projects from beginning to end, including discovery, analysis, and delivery to meet project objectives
• Understand data needs across the organization to develop quantitative and qualitative data measures that provide actionable insights
• Partner with data team members to design, standardize, and automate reporting processes
• Design and implement evaluation frameworks that measure long-term outcomes and impact
• Establish and support implementation of sustainable protocols and processes for data collection, management, and evaluation to ensure team consistency and quality, collaborating with Information Systems (IS) on infrastructure dependencies as needed
• Partner with stakeholders to effectively communicate insights from data analysis, including the creation of data visualizations
• Collaborate with the development team to provide proposal evaluation metrics and produce deliverables for grant requirements
• Provide technical guidance on data storage, data cleaning, and data use best practices
• Collaborate with the Data Team and other NAMI National staff to address barriers to effective data management and reporting
• Other duties as assigned

Skills

• Bachelor's degree in data science, business analytics, statistics, public health, social sciences, or related field
• 3-4 years of relevant experience
• Proficiency with mix methods data analysis (quantitative and qualitative data)
• Strong analytical, project management and problem-solving skills
• Strong technical skills using survey, data analysis, and visualization software (e.g. SurveyMonkey, Qualtrics, STATA, Excel, NVivo, Power BI, Tableau)
• Familiarity with data modeling, database systems and languages (e.g. SQL Server, BigQuery)
• Familiarity with Customer Relationship Management systems (CRMs - e.g. Salesforce)
• Expert communicator that can produce clear and concise reporting with the ability to explain complex data to non-technical audiences
• Strong team player with a high level of interpersonal skills

Qualifications

Must Haves

• Bachelor's degree in data science, business analytics, statistics, public health, social sciences, or related field
• 3-4 years of relevant experience
• Proficiency with mix methods data analysis (quantitative and qualitative data)
• Strong analytical, project management and problem-solving skills
• Strong technical skills using survey, data analysis, and visualization software (e.g. SurveyMonkey, Qualtrics, STATA, Excel, NVivo, Power BI, Tableau)
• Familiarity with data modeling, database systems and languages (e.g. SQL Server, BigQuery)
• Familiarity with Customer Relationship Management systems (CRMs - e.g. Salesforce)
• Expert communicator that can produce clear and concise reporting with the ability to explain complex data to non-technical audiences
• Strong team player with a high level of interpersonal skills

Benefits

• Generous and comprehensive Health, Dental, and Vision Plans
• Paid Time Off: Vacation, Personal, and Sick Leave
• Paid Parental Leave
• 403(b) retirement plan
• Flexible Spending Accounts for health care, dependent care and commuter expenses
• Life Insurance and Disability coverage paid by NAMI
• Flexible Work and Telework programs
• Professional Development Reimbursement program
• A variety of wellness offerings to support team members
• Employee Referral Program
• The Employee Assistance Program (EAP) which provides support for personal and family problems common in contemporary life