Digital Customer and Partner Success

Internships are educational hands-on opportunities that provide unique NASA-related research and operational experiences for undergraduate and graduate students (age 16 and up). To learn more, visit https://intern.nasa.gov.

Successful digital services require more than strong technology. They also require clear expectations, consistent follow-through, and an understanding of what customers are trying to accomplish. This project will help improve the customer and partner experience for NASA teams adopting secure collaboration and AI-enabled services.The intern will support customer discovery sessions, onboarding activities, demonstrations, and follow-up communications. Responsibilities may include preparing meeting materials, capturing decisions and action items, maintaining customer profiles, documenting use cases, tracking requests, and identifying recurring questions or barriers to adoption. The intern will help create simple customer journey maps, onboarding checklists, account or engagement snapshots, and feedback summaries. The project will also examine how customer information can be organized so the team can anticipate needs, coordinate commitments, and communicate status more consistently. A final deliverable will be a practical customer engagement playbook with reusable templates and recommendations.