Yardi Technical Analyst Remote Eastern US

Summary

National Church Residences is a non-profit organization seeking a Yardi Technical Analyst to support its Yardi Voyager and RentCafé platforms. The role focuses on system configuration, troubleshooting, data integrity, reporting, integrations, upgrades, stakeholder collaboration, documentation, and process improvement for Affordable Housing operations.

Responsibilities

• Configure and maintain Yardi Voyager and RentCafé systems, including property setup, user roles, and security
• Provide Tier 1 and Tier 2 support for Yardi users, resolving technical issues and managing helpdesk tickets
• Monitor and maintain data integrity across Yardi modules, including compliance-related data for HUD and LIHTC programs
• Support integrations between Yardi and other systems using SQL, Yardi ETL, and Microsoft Fabric or similar tools
• Develop and maintain custom reports using Yardi Spreadsheet Reporter (YSR), SQL, and other reporting tools
• Assist with testing and deployment of Yardi upgrades, patches, and new module implementations
• Collaborate with business stakeholders to gather requirements and implement system enhancements
• Document processes, configurations, and data flows to support internal controls and audit readiness
• Participate in process improvement initiatives and contribute to training and user adoption efforts
• Demonstrate and maintain a professional manner
• Manage time efficiently and effectively
• Provides leadership as a role model to promote a team approach, collaboration
• Participates in policy creation and appropriate problem-solving methods
• With respect to Resident Rights, ensure all care is provided with respect and dignity for the residents/clients, their families and the staff. Reports all complaints made by residents/clients and/or families to the appropriate supervisors, reports all allegations of abuse, misappropriation of funds/resident property and/or any other corporate compliance, drug free workplace, safe work practices, all federal, state and local regulations and laws
• Performs other duties as assigned

Skills

• In this Remote role, you will work and **reside in the Eastern or Central Time Zones of the United States**
• As a non-profit, we do not provide employment sponsorship for this role
• **Education:** Bachelor's degree in Information Systems, Computer Science, Business, or equivalent experience
• * Minimum of 3 years of hands-on experience with Yardi Voyager (7S or newer) and RentCafé  in a technical or support role within the Affordable Housing industry required
• * Understanding of property management and accounting workflows
• * Experience with RentCafe and other Yardi modules (e.g., PayScan, Maintenance)
• * Familiarity with Affordable Housing compliance workflows (HUD, LIHTC, TRACS)
• * Background in process improvement or automation
• * Must have good working computer skills with basic professional computer software (Microsoft Office suite, Windows, etc.) and the capacity for learning new software systems quickly
• * Must be self-directed with excellent organizational skills and the ability to manage tasks and assignments concurrently
• * Must be able to successfully lead others in an environment of complexity
• * Must have strong motivational skills and a high emotional intelligence quotient (EQ)
• * Must have excellent communication, comprehension, and interpersonal skills.  Must have the ability to speak, read, write and understand English, as well as the ability to make self-understood
• **Travel:** Rare, up to 5%
• * Proficiency in SQL for data analysis and report development preferred
• * Experience with Yardi ETL processes and system integrations preferred
• * Knowledge of additional Yardi modules (e.g., Maintenance IQ, PayScan, Construction Manager) are preferred
• * Yardi certification or formal training in Voyager system administration (preferred)
• * ITIL Foundation or similar service management certification (preferred)

Qualifications

Must Haves

• In this Remote role, you will work and **reside in the Eastern or Central Time Zones of the United States**
• As a non-profit, we do not provide employment sponsorship for this role
• **Education:** Bachelor's degree in Information Systems, Computer Science, Business, or equivalent experience
• * Minimum of 3 years of hands-on experience with Yardi Voyager (7S or newer) and RentCafé  in a technical or support role within the Affordable Housing industry required
• * Understanding of property management and accounting workflows
• * Experience with RentCafe and other Yardi modules (e.g., PayScan, Maintenance)
• * Familiarity with Affordable Housing compliance workflows (HUD, LIHTC, TRACS)
• * Background in process improvement or automation
• * Must have good working computer skills with basic professional computer software (Microsoft Office suite, Windows, etc.) and the capacity for learning new software systems quickly
• * Must be self-directed with excellent organizational skills and the ability to manage tasks and assignments concurrently
• * Must be able to successfully lead others in an environment of complexity
• * Must have strong motivational skills and a high emotional intelligence quotient (EQ)
• * Must have excellent communication, comprehension, and interpersonal skills.  Must have the ability to speak, read, write and understand English, as well as the ability to make self-understood
• **Travel:** Rare, up to 5%

Nice to Haves

• * Proficiency in SQL for data analysis and report development preferred
• * Experience with Yardi ETL processes and system integrations preferred
• * Knowledge of additional Yardi modules (e.g., Maintenance IQ, PayScan, Construction Manager) are preferred
• * Yardi certification or formal training in Voyager system administration (preferred)
• * ITIL Foundation or similar service management certification (preferred)

Benefits

• Remote work arrangement for employees residing in the Eastern or Central Time Zones of the United States.
• Medical and prescription drug coverage with three plan options through a nationwide network for employees and their families.
• Healthcare Flexible Spending Account or employer-funded Health Savings Account.
• Fertility and family-building support.
• Weight management support.
• Chronic condition support.
• Parental leave paid at 100% for four weeks.
• Medical coverage begins the first of the month following the date of hire.
• Dental and vision coverage for employees and their families through nationwide providers.
• Company-provided life and AD&D insurance.
• Company-provided disability coverage.
• Supplemental life and AD&D insurance for employees and their families.
• Accident insurance.
• Hospital indemnity insurance.
• Critical illness insurance.
• Flexible Spending Accounts for dependent care and transportation and parking.
• Enhanced Employee Assistance Program with mental health and work-life support.
• Tobacco cessation program.
• Well-Being Your Way program offering up to $1000/year in rewards and reimbursements.
• Retirement Savings Plan with immediate company funding at 3%, increasing up to 5% over time.
• Additional company match up to 5% when the employee contributes their own funds.
• Tuition expense reimbursement.
• Paid Time Off (PTO).
• 9 paid holidays.
• Parental paid leave at 100%.