Analyst, IT Governance

Summary

Navitus Health Solutions is seeking an Analyst, IT Governance to develop and maintain IT governance policies, procedures, guidelines, and standards aligned with ITIL best practices. The role evaluates IT controls, monitors governance processes, coordinates incident and change management activities, and recommends improvements to support compliance and operational effectiveness.

Responsibilities

• Ensure all environments are managed and maintained to meet service level agreements
• Evaluate effectiveness of IT controls to ensure they adequately mitigate risks and comply with requirements. This includes controls related to access management, change management, incident response and service management
• Continuously monitor and evaluate the effectiveness of IT governance processes and controls to provide recommendations to enhance efficiency, effectiveness, and compliance
• Identify and recommend process improvements to promptly resolve reoccurring problems with technical and business leads
• Report barriers to resolution of Incidents, Service Requests, Problem Management, Change Management by identifying and addressing underlying problems with technical and business leads
• Participate in incident response activities by coordinating with relevant stakeholders and holding corrective actions reviews to prevent future occurrences
• Participating in the change management process by assessing the impact of proposed changes on IT governance policies, procedures and controls ensuring that changes are implemented in a controlled manner
• Develop, maintain, lead and communicate Major Incident Management processes, and delivery
• Other duties as assigned

Skills

• Associate's degree in the field of computer science or equivalent work experience required
• 1-3 years technical experience in the field of information technology or computer science
• Experience leading a team of analysts managing an Enterprise Service Suite
• Proven analytical and problem-solving abilities
• Proven techniques in Business Process Mapping
• Experience working with business subject matter experts eliciting process details and work instructions
• Demonstrable experience in requirements gathering and documentation
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Knowledge of ITIL framework
• Knowledge of Agile framework
• Participate in, adhere to, and support compliance program objectives
• The ability to consistently interact cooperatively and respectfully with other employees
• Navitus is unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming
• Certification/Licenses: ITIL Certification preferred

Qualifications

Must Haves

• Associate's degree in the field of computer science or equivalent work experience required
• 1-3 years technical experience in the field of information technology or computer science
• Experience leading a team of analysts managing an Enterprise Service Suite
• Proven analytical and problem-solving abilities
• Proven techniques in Business Process Mapping
• Experience working with business subject matter experts eliciting process details and work instructions
• Demonstrable experience in requirements gathering and documentation
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Knowledge of ITIL framework
• Knowledge of Agile framework
• Participate in, adhere to, and support compliance program objectives
• The ability to consistently interact cooperatively and respectfully with other employees
• Navitus is unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming

Nice to Haves

• Certification/Licenses: ITIL Certification preferred

Benefits

• Top of the industry benefits for Health, Dental, and Vision insurance
• 20 days paid time off
• 4 weeks paid parental leave
• 9 paid holidays
• 401K company match of up to 5% - No vesting requirement
• Adoption Assistance Program
• Flexible Spending Account
• Educational Assistance Plan and Professional Membership assistance
• Referral Bonus Program – up to $750!
• Remote work, except for residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming