Navixus (Formerly Eventus Solutions Group)
Posted 12 days agoVerified live 2d ago
Conversational AI Designer - Amazon Connect with Lex NLU
Brief overview
Remote
$160k–$195k/yrStated range
Conversational DesignAmazon ConnectLex NLUNatural Language ProcessingUser Experience DesignIVRGenAILLMPrompt EngineeringRetrieval-Augmented GenerationAgent AssistAgileScripting LanguagesProgramming LanguagesContact Center OperationsCCaaSAWS
About the company
Navixus (Formerly Eventus Solutions Group)eventusg.com
At Navixus (formerly, Eventus Solutions Group), we’re reinventing the customer experience.
Job description
Summary
Navixus is hiring a Conversational AI Designer for Amazon Connect with Lex NLU. The role focuses on designing and optimizing conversational flows for virtual agents, supporting IVR front-end design, bot training, QA during migration, and collaboration on GenAI-enabled conversational use cases.
Responsibilities
- Design call flows using Amazon Connect/Lex conversational design, focused on IVR front-end design to build self-service contact flows
- Create user stories
- Develop acceptance criteria
- Responsible for Lex bot training
- Conversation design, feedback, and tuning
- Conversational QA during migration
- Collaborate on GenAI-enabled conversational use cases, including prompt design, response evaluation, and responsible AI considerations
Skills
- • 3 or more years of conversational design experience with a focus on virtual agents
- • 2 or more years of conversational AI experience, including Amazon Connect/Lex conversational design
- • Agent Assist experience
- • Experience working in an Agile environment
- • Strong communication and collaboration skills, with the ability to work across the business and serve as a liaison
- • Ability to analyze data and user feedback to drive continuous improvement
- • Experience with Telco or Contact Center operations and CCaaS technology
- • Exposure to GenAI, LLMs, prompt engineering, or retrieval-augmented generation (RAG) concepts preferred
- • Knowledge of scripting or programming languages preferred
- • Cloud platform experience (GCP, AWS, or Azure) preferred
- • Product Owner certification preferred
Qualifications
Must Haves
- • 3 or more years of conversational design experience with a focus on virtual agents
- • 2 or more years of conversational AI experience, including Amazon Connect/Lex conversational design
- • Agent Assist experience
- • Experience working in an Agile environment
- • Strong communication and collaboration skills, with the ability to work across the business and serve as a liaison
- • Ability to analyze data and user feedback to drive continuous improvement
- • Experience with Telco or Contact Center operations and CCaaS technology
Nice to Haves
- • Exposure to GenAI, LLMs, prompt engineering, or retrieval-augmented generation (RAG) concepts preferred
- • Knowledge of scripting or programming languages preferred
- • Cloud platform experience (GCP, AWS, or Azure) preferred
- • Product Owner certification preferred
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- Life insurance
- Disability insurance
- Paid time off (including holidays, parental leave, and sick leave, as required by law)
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