Sales Service Representative

Summary

NBCUniversal is a media and entertainment company that creates and distributes film, television, streaming, news, sports, and other entertainment content. The Sales Service Representative supports station and regional revenue efforts, manages broadcast and digital orders, maintains campaign and billing information, and coordinates with clients, agencies, and internal departments to resolve issues.

Responsibilities

• Support stations/regions efforts to drive revenue and deliver customer service both internally and with clients
• Execute broadcast and digital order entry
• Perform order maintenance throughout campaign flight
• Send preempt reports to station/regions account managers
• Communicate and confirm all order changes or makegoods to buying agency
• Regularly check coding on TP/high-profile events for accuracy
• Send Pre and Post logs to clients as requested
• Assist traffic with locating instructions and other campaign materials
• Assist to creating and managing advertiser/agency codes
• Post flight invoice maintenance, adjustments, edits as necessary
• Coordinate with agency and station/regions account managers to resolve any billing discrepancies
• Work closely with various levels of management and staff within marketing, sales, programming, and finance departments at stations

Skills

• At least 1 year of experience in sales support or sales operations with working knowledge in broadcast traffic and sales order systems
• Bachelors degree
• Must have unrestricted work authorization to work in the United States
• Knowledge of Wide Orbit Traffic, Wide Orbit Sales, WO Connect
• Knowledge of basic Microsoft Applications: Excel, Word, PowerPoint, and Outlook
• Strong verbal & written communication skills
• High level organizational skills - must possess the ability to manage multiple priorities with confidence and balance
• Strong interpersonal skills/team oriented with a positive attitude
• Creative thinker with a strategic and business-oriented mindset towards problem solving
• Ability to work in a fast paced, high-pressure environment
• Bilingual-English/Spanish preferred

Qualifications

Must Haves

• At least 1 year of experience in sales support or sales operations with working knowledge in broadcast traffic and sales order systems
• Bachelors degree
• Must have unrestricted work authorization to work in the United States
• Knowledge of Wide Orbit Traffic, Wide Orbit Sales, WO Connect
• Knowledge of basic Microsoft Applications: Excel, Word, PowerPoint, and Outlook
• Strong verbal & written communication skills
• High level organizational skills - must possess the ability to manage multiple priorities with confidence and balance
• Strong interpersonal skills/team oriented with a positive attitude
• Creative thinker with a strategic and business-oriented mindset towards problem solving
• Ability to work in a fast paced, high-pressure environment

Nice to Haves

• Bilingual-English/Spanish preferred

Benefits

• Fully remote work arrangement
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid leave
• Tuition reimbursement
• A variety of other discounts and perks