Business Operations Associate

Summary

NCD is a top-tier dental and vision insurance provider focused on delivering outstanding member and agent satisfaction. The Business Operations Associate supports daily operational workflows involving data integrity, transaction processing, reporting, and reconciliation while collaborating with Operations, Engineering, Member Care, Sales, and Finance. The role also contributes to process ownership, documentation, audits, and continuous improvement initiatives.

Responsibilities

• Maintain the accuracy, consistency, and completeness of data across CRM and operational systems
• Identify, investigate, and resolve data discrepancies, documenting issues and resolutions in a timely manner
• Serve as a subject matter resource for assigned workflows, ensuring adherence to established guidelines and best practices
• Process assigned operational workflows (which may include billing, payments, commissions, or enrollment related files) accurately and on schedule
• Audit and verify data prior to processing to minimize errors and catch issues before they reach members, agents, or carriers
• Support reconciliation efforts, tracing discrepancies back to source and resolving them promptly
• Track, monitor, and report on key operational metrics tied to your workstreams
• Analyze trends and recurring issues to surface insights and improvement opportunities for leadership and cross functional partners
• Partner with Operations, Member Care, Engineering, Sales, and Finance to keep processes aligned and communication clear
• Respond to and resolve service requests and tickets within expected turnaround times
• Escalate unresolved issues to the right people, with a path forward, not just a problem
• Act as process owner for assigned daily and weekly workflows, including maintaining clear documentation
• Conduct regular audits of assigned workflows and data to confirm accuracy
• Support department initiatives, special projects, and process improvement efforts as assigned
• Assist in testing, documenting, and rolling out process or system updates

Skills

• Strong attention to detail and a high level of accuracy when working with data and processes
• Analytical and critical thinking skills, with the ability to spot patterns and improvement opportunities
• Comfort navigating multiple systems and tools, and learning proprietary platforms quickly
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines in a fast paced environment
• Clear written and verbal communication and a collaborative mindset
• A proactive, positive attitude and eagerness to learn and grow within an operations environment
• High level of integrity, discretion, and professionalism when handling sensitive data
• 1 to 3 years of experience in operations, billing, commissions, or financial administration
• Exceptional attention to detail with the ability to identify and correct numerical or data inconsistencies
• Proficient in Microsoft Excel (formulas, pivot tables, lookups)
• Insurance or financial services experience
• Associate's or Bachelor's degree in Business, Accounting, Finance, or a related field preferred (or equivalent experience)

Qualifications

Must Haves

• Strong attention to detail and a high level of accuracy when working with data and processes
• Analytical and critical thinking skills, with the ability to spot patterns and improvement opportunities
• Comfort navigating multiple systems and tools, and learning proprietary platforms quickly
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines in a fast paced environment
• Clear written and verbal communication and a collaborative mindset
• A proactive, positive attitude and eagerness to learn and grow within an operations environment
• High level of integrity, discretion, and professionalism when handling sensitive data
• 1 to 3 years of experience in operations, billing, commissions, or financial administration
• Exceptional attention to detail with the ability to identify and correct numerical or data inconsistencies
• Proficient in Microsoft Excel (formulas, pivot tables, lookups)

Nice to Haves

• insurance or financial services experience
• Associate's or Bachelor's degree in Business, Accounting, Finance, or a related field preferred (or equivalent experience)

Benefits

• Company paid health, dental, life, and disability insurance
• 401(k) with employer match
• Opportunity for professional development
• Work from home allowance and support
• Positive work environment
• Remote, office based flexibility within the United States of America