Microcomputer Specialist #1325 - Information Technology Service - Finance Division

Summary

NEOGOV is part of Hamilton County's Information Technology Service Department, seeking a Microcomputer Specialist. The role involves deploying, troubleshooting, maintaining, and repairing personal computers and peripherals, while providing technical support to users.

Responsibilities

• Deploy personal computer (PC) hardware, software, and peripherals in a network environment
• Install, troubleshoot, maintain, and repair County PCs and peripherals
• Provide continuing onsite and telephone support to users
• Assist with Help Desk phone coverage and travel offsite to provide users with basic and intermediate technical support
• Assist users with basic security concepts and best practices, as well as basic file sharing, permissions, and password maintenance
• Assist with security maintenance and remediation through the use of authorized anti-malware and security software
• Use authorized systems to maintain detailed and accurate records of hardware and software inventory, and technical work done
• Collaborate with Systems and Networking staff to obtain intermediate and advanced technical support for users
• Continue professional development using County provided educational resources
• Assist managers with microcomputer purchases requests for hardware, software and services; purchases replacement parts
• Maintain operational knowledge of Health Department’s mini-mainframe, electronic health record, servers and building infrastructure
• Responsible for emergency preparedness activities related to technology including computers, radios and satellite phone
• Assure connections for video conferences; provide technical support for meetings and workshops
• Perform other related duties as assigned

Skills

• A Bachelor's Degree in Computer Information Systems or Computer Science plus one (1) year of related work experience. Must possess a valid driver's license
• An Associate's Degree in Computer Information Systems or Computer Science plus three (3) years of related work experience. Must possess a valid driver's license
• The equivalent of a high school diploma plus five (5) years of work experience Computer Information Systems or Computer Science. Must possess a valid driver's license
• Knowledge of federal, state and county laws, rules, regulations, practices, and procedures related to information technology
• Knowledge of information technology hardware and software implementation and maintenance best practices
• Knowledge of information technology security methods and best practices
• Knowledge of technical PC operating system concepts, primarily on Microsoft Windows platforms
• Knowledge of technical PC hardware and peripheral installation, maintenance, and repair
• Knowledge of basic networking concepts and troubleshooting methods
• Knowledge of basic security and permissions management using a network directory infrastructure, primarily Microsoft Active Directory
• Knowledge of productivity software and groupware concepts and use
• Knowledge of basic help desk and technical support concepts and methods
• Knowledge of basic customer service and public relations practices
• Skill evaluating and planning the deployment of technology to meet user needs
• Skill analyzing customer/client needs
• Skill monitoring and troubleshooting microcomputer systems and related peripherals
• Skill providing technical support and training to end users
• Skill utilizing verbal and written communication to train and support end users in problem resolution
• Skill utilizing customer service/public relations techniques when responding to inquiries and complaints
• Skill establishing and maintaining effective working relationships
• Skill effectively communicating in both oral and written form
• Fluency in both English and Spanish

Qualifications

Must Haves

• A Bachelor's Degree in Computer Information Systems or Computer Science plus one (1) year of related work experience. Must possess a valid driver's license
• An Associate's Degree in Computer Information Systems or Computer Science plus three (3) years of related work experience. Must possess a valid driver's license
• The equivalent of a high school diploma plus five (5) years of work experience Computer Information Systems or Computer Science. Must possess a valid driver's license
• Knowledge of federal, state and county laws, rules, regulations, practices, and procedures related to information technology
• Knowledge of information technology hardware and software implementation and maintenance best practices
• Knowledge of information technology security methods and best practices
• Knowledge of technical PC operating system concepts, primarily on Microsoft Windows platforms
• Knowledge of technical PC hardware and peripheral installation, maintenance, and repair
• Knowledge of basic networking concepts and troubleshooting methods
• Knowledge of basic security and permissions management using a network directory infrastructure, primarily Microsoft Active Directory
• Knowledge of productivity software and groupware concepts and use
• Knowledge of basic help desk and technical support concepts and methods
• Knowledge of basic customer service and public relations practices
• Skill evaluating and planning the deployment of technology to meet user needs
• Skill analyzing customer/client needs
• Skill monitoring and troubleshooting microcomputer systems and related peripherals
• Skill providing technical support and training to end users
• Skill utilizing verbal and written communication to train and support end users in problem resolution
• Skill utilizing customer service/public relations techniques when responding to inquiries and complaints
• Skill establishing and maintaining effective working relationships
• Skill effectively communicating in both oral and written form

Nice to Haves

• Fluency in both English and Spanish

Benefits

• On-Site Employee Health Clinic
• No copay to utilize clinic services.
• Clinic services include routine office visits, sick visits, labs, flu shots, and more
• TextCare - Access to care 24/7 via TextCare, which is direct, unlimited access to medical care 24/7 through text message.
• Telehealth - Two-way, real-time interactive communication between the patient and a practitioner through telecommunications, which may include audiovisual options.
• One to One Provider Network – Availability to utilize a network of providers that provide a high level of care at a lower copay/cost.
• Health Management Programs – Offered to help employees and their family members in managing the following health conditions: Asthma, Diabetes, Hypertension (High Blood Pressure), and Hyperlipidemia (High Cholesterol)
• Nutritional guidance – Nutritional education provided to assist in making the appropriate food /health choices.
• On-Site Employee Pharmacy
• Low-cost prescriptions available to those covered under the County health plan.
• Over the counter items offered at cost.
• RxLocal App – Mobile app provides a convenient way to stay connected and manage your health. Through the app you can request refills and ask questions.
• On-site Pharmacist available to answer questions and provide information.
• Hamilton County Government offers competitive insurance coverage to fulltime employees.
• Medical coverage is offered through Cigna to fulltime employees. The County pays a generous portion of the medical premium.
• Dental coverage is a voluntary benefit available to fulltime employees.
• Life Insurance/Accidental Death and Dismemberment is provided through Symetra.
• Additional voluntary benefits fulltime employees have access to enroll in are as follows:
• Individual Short-Term Disability (STD)
• Voluntary Long-Term Disability (LTD)
• Flexible Spending Account–Health Care
• Flexible Spending Account–Dept. Care
• Flexible Spending Account–Transportation
• Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance
• Hamilton County Government Retirement for Fulltime Employees:
• Pension – Legacy Plan (hired prior to 10/1/2015), in which the employer contributes 14.70%.
• Pension – Hybrid Plan (hired on or after 10/1/2015), in which the employee contributes 5% and the employer contributes 4%.
• 401K – Employer contributes 5% and the employee can contribute the amount of their choice.
• 457b – Employees have the option to contribute to this plan if they choose.
• Pre-Retirement Seminar: Hamilton County Human Resources provides a pre-retirement seminar to those considering retirement, two times per year (1st and 3rd quarter of each year).
• Parental Leave: Hamilton County provides eight (8) weeks of paid maternity leave and two (2) weeks of paid paternity leave following the birth of a child or placement of a child with an employee in connection with adoption (age 13 or younger) or foster care.
• Paid Time Off: Hamilton County Government provides generous paid time off (PTO) to fulltime employees from the start of employment.
• Paid Holidays: Hamilton County Government provides thirteen (13) paid holidays to fulltime employees.
• Wellness Facility: Hamilton County Government provides a 24/7 fitness center, free of charge, to County employees and family members (age 14+) covered under the County's health plan.