Application Analyst

Summary

NEOGOV is a company that provides technology solutions for government organizations, and they are seeking an Application Analyst to support various Lubbock County Departments. The role involves providing technical support for county applications, configuring enterprise applications, and ensuring effective use of technology across departments.

Responsibilities

• Configure and maintain enterprise applications for multiple departments
• Acts as primary contact for application systems problems
• Analyzes and documents problems and recommend appropriate solutions
• Monitors proficiency in client applications usage and provides on-going training
• Assist end users in fully configuring and testing client applications during upgrades prior to moving into production
• Coordinates application enhancements to existing computer systems; including analysis, design specifications and liaison between clients and vendors
• Adheres to department policies on information security and confidentiality
• Serves as the information resource for clients, including determination of the most appropriate data source, providing or arranging application-based report writing, or educating clients to retrieve the information themselves
• Provides training and support to clients on office automation and applications
• Coordinates the inclusion of other staff and technical resources as necessary
• Prepares detailed specifications from which vendor systems are configured and/or programs written
• Serve on technical teams within the Information Technology Services Department
• Remains knowledgeable of operations and the computer systems within multiple departments to provide comprehensive support
• Applies analytical tools and techniques to increase productivity and effectiveness
• Serves as an information technology consultant to users and a technical resource to project teams
• Performs other job-related duties as assigned

Skills

• Associates degree in computer science or closely related field, with 2 years of related work experience in customer relations, desktop support or business applications; or, high school diploma or equivalent, with 4 years of related work experience in customer relations, desktop support or business applications
• Ability to obtain Information Technology Infrastructure Library Version 3 (ITIL V3) Foundation Certification within 1 Year of employment
• Must be able to pass FBI criminal background fingerprint check
• Ability to comply with state and federal requirements for criminal justice information security standards
• Ability to maintain a valid Texas Driver's License with safe driving record
• Knowledge of multiple software applications and operating systems
• Knowledge of business operations, systems requirements process, and analysis tools
• Knowledge of internet and client/server architectures
• Must be able to read and comprehend departmental policies, technical/repair manuals, and user guides
• Ability to work with detailed information for sustained periods of time
• Skill in communicating clearly and effectively, both verbally and in writing including presentations and presenting technical issues in non-technical terms
• Skill in research, data collection, analytics, problem solving, and reporting
• Ability to use good judgement, decision making seen from the bigger picture perspective
• Must have good interpersonal skills
• Identify and analyze end-user problems and develop practical technological solutions
• Work independently and efficiently and as part of a team
• Manage time well, perform multiple tasks and organize diverse activities
• Establish and maintain effective working relationships with departmental clientele, representatives of outside agencies and providers, other County employees and officials

Qualifications

Must Haves

• Associates degree in computer science or closely related field, with 2 years of related work experience in customer relations, desktop support or business applications; or, high school diploma or equivalent, with 4 years of related work experience in customer relations, desktop support or business applications
• Ability to obtain Information Technology Infrastructure Library Version 3 (ITIL V3) Foundation Certification within 1 Year of employment
• Must be able to pass FBI criminal background fingerprint check
• Ability to comply with state and federal requirements for criminal justice information security standards
• Ability to maintain a valid Texas Driver's License with safe driving record
• Knowledge of multiple software applications and operating systems
• Knowledge of business operations, systems requirements process, and analysis tools
• Knowledge of internet and client/server architectures
• Must be able to read and comprehend departmental policies, technical/repair manuals, and user guides
• Ability to work with detailed information for sustained periods of time
• Skill in communicating clearly and effectively, both verbally and in writing including presentations and presenting technical issues in non-technical terms
• Skill in research, data collection, analytics, problem solving, and reporting
• Ability to use good judgement, decision making seen from the bigger picture perspective
• Must have good interpersonal skills
• Identify and analyze end-user problems and develop practical technological solutions
• Work independently and efficiently and as part of a team
• Manage time well, perform multiple tasks and organize diverse activities
• Establish and maintain effective working relationships with departmental clientele, representatives of outside agencies and providers, other County employees and officials