Go Live Engineer - West Coast

Summary

Nerdio provides automation and management solutions for Azure Virtual Desktop, Windows 365, and Microsoft Intune. The Go Live Engineer will support Western Time Zone customers and partners by conducting AVD deployments, troubleshooting technical issues, delivering product demonstrations, and assisting with partner implementations. The role also involves collaborating on tools, processes, documentation, product enhancements, and go-live metrics.

Responsibilities

• Work closely with our Partner Sales Managers (PSM's) to support sales with highly technical Microsoft Channel Partners and MSP's (Managed Service Providers)
• Help Nerdio partners with their first several account implementations
• Assist fellow Nerdio Support Engineers with trouble tickets and problem solving
• Collaborate with technical team members to maintain, design, and enhance current tools and processes
• Contribute to technical knowledge base and documentation
• Contribute to the creative process of product enhancements and new features
• Collaboration towards creating meaningful metrics towards go lives, partner implementation and MRR goals

Skills

• Prior AVD deployments
• Experience with Intune, FSLogix and Active Directory (AAD, Azure AD DS, AD DS)
• Excellent troubleshooting skills
• Fast-paced mentality and able to make decisions quickly
• Works with a sense of high urgency
• Comfortable with and able to work and deliver excellent results within short cycle times
• Comfortable working with highly technical customers
• Tolerates with a high degree of uncertainty and change
• Experience conducting technical product demos
• Experience with virtualization technologies, preferably Azure Virtual Desktop
• Microsoft networking and applications (i.e., Active Directory, Exchange, SQL, Terminal Services)
• Firewalls, VPNs, and TCP/IP networking
• Shared storage systems (i.e., SAN, NAS)
• Project management and planning experience
• High degree of empathy and creativity with end users/partners
• Competent understanding of networking layers and resources
• Completed a degree in computer science, engineering or a related discipline
• AZ-104 certification - Microsoft Azure Administrator - preferred
• AZ-140 certification - Configuring and Operating Microsoft Azure Virtual Desktop – preferred

Qualifications

Must Haves

• Prior AVD deployments
• Experience with Intune, FSLogix and Active Directory (AAD, Azure AD DS, AD DS)
• Excellent troubleshooting skills
• Fast-paced mentality and able to make decisions quickly
• Works with a sense of high urgency
• Comfortable with and able to work and deliver excellent results within short cycle times
• Comfortable working with highly technical customers
• Tolerates with a high degree of uncertainty and change
• Experience conducting technical product demos
• Experience with virtualization technologies, preferably Azure Virtual Desktop
• Microsoft networking and applications (i.e., Active Directory, Exchange, SQL, Terminal Services)
• Firewalls, VPNs, and TCP/IP networking
• Shared storage systems (i.e., SAN, NAS)
• Project management and planning experience
• High degree of empathy and creativity with end users/partners
• Competent understanding of networking layers and resources
• Completed a degree in computer science, engineering or a related discipline

Nice to Haves

• AZ-104 certification - Microsoft Azure Administrator - preferred
• AZ-140 certification - Configuring and Operating Microsoft Azure Virtual Desktop – preferred

Benefits

• Competitive Base + Incentive Plan
• Stock Options
• Health and Welfare Plans; benefits for international employees outside the US vary by country.
• Life and Disability Plans; benefits for international employees outside the US vary by country.
• Retirement Plan; benefits for international employees outside the US vary by country.
• Unlimited Flexible Paid Time Off, including your birthday off!
• Collaborative Team Culture