Associate AV Engineer

Summary

World Wide Technology is a global technology solutions provider delivering technology solutions for clients and partners. The Associate AV Engineer supports audio/visual systems, conference room equipment, live events, and customer-facing meetings, including voice, video, presentation, lighting, audio, and video switching needs.

Responsibilities

• Live Events: + Entry Level (1-3 years) level facilitation and execution of live events and large customer-facing meetings, providing for voice, video, and presentation needs in a variety of formats including auditoriums, warehouses, hotels, and virtually. Some weekend and evening support duties will be required
• Experience with lighting setup/ programming, Video switching, Audio setup/configuration, and LED Walls
• Working knowledge of stage deck setup or rigging
• Basic knowledge of video editing (Cropping, audio editing, color correction)
• Seek opportunities to improve and streamline AV processes

Skills

• 1-3 years of experience supporting audio/visual and conference room equipment including:
• Cisco Video conferencing units
• Blackmagic Design ATEM video switcher series
• Analog and Digital Audio Mixers from 16 - 32 channels
• Multi-camera setup, configuration, and operation
• Working knowledge of vendor products and technologies from Crestron, Extron, BiAmp, Cisco
• Logical problem-solving skills and knowledge of research techniques, methods, and procedures for rapid problem resolution
• Ability to travel up to 15% of the time
• A committed to learn and grow in the Audio-Visual practice
• Strong focus, passion, and desire to understand and exceed customer expectations and technology needs
• Creative mindset that easily lends itself to event design, décor, lighting, and other aesthetic choices
• Excellent verbal and written communication skills
• Proactive and creative thinking mindset with a focus on finding innovative solutions to user problems
• Able to perform at a high level in a stressful, fast-paced work environment
• Able to work with executives to provide the highest level of customer service, technical solutions, and troubleshooting

Qualifications

Must Haves

• 1-3 years of experience supporting audio/visual and conference room equipment including:
• Cisco Video conferencing units
• Blackmagic Design ATEM video switcher series
• Analog and Digital Audio Mixers from 16 - 32 channels
• Multi-camera setup, configuration, and operation
• Working knowledge of vendor products and technologies from Crestron, Extron, BiAmp, Cisco
• Logical problem-solving skills and knowledge of research techniques, methods, and procedures for rapid problem resolution
• Ability to travel up to 15% of the time
• A committed to learn and grow in the Audio-Visual practice
• Strong focus, passion, and desire to understand and exceed customer expectations and technology needs
• Creative mindset that easily lends itself to event design, décor, lighting, and other aesthetic choices
• Excellent verbal and written communication skills
• Proactive and creative thinking mindset with a focus on finding innovative solutions to user problems
• Able to perform at a high level in a stressful, fast-paced work environment
• Able to work with executives to provide the highest level of customer service, technical solutions, and troubleshooting

Benefits

• Health, Dental, and Vision Care
• Onsite Health Centers
• Employee Assistance Program
• Wellness program
• Profit Sharing
• 401k Plan with Company Matching
• Life and Disability Insurance
• Tuition Reimbursement
• PTO and Sick Leave (starting at 20 days per year)
• Holidays (10 per year)
• Parental Leave
• Military Leave
• Bereavement
• Nursing Mothers Benefits
• Voluntary Legal
• Pet Insurance
• Employee Discount Program