Summary
NETSYNC is seeking a motivated Computer Technician Intern to support their team in delivering high-quality technical service and customer support. In this role, you will assist with diagnosing and repairing computer hardware, managing support cases, and contributing to both on-site service requests and internal projects.
Responsibilities
- Maintain strong working relationships with customers and team
- Repair of computers and peripherals including but not limited to desktops, laptops, workstations, & printers
- Understand warranty and insurance guidelines as it pertains to break-fix
- Customer, Partner/Vendor and cross-department relationship management
- Manage and update support cases in Customer, Netsync and OEM systems
- Work on site hardware support cases for Netsync’s Onsite Support service requests
- Assist with on-site projects
- Assist in continual improvement to further streamline and automate existing processes and procedures
- Upkeep of work area
- Assist Network Team with network appliance installations
- Continued technical education
- Attend and contribute to weekly team meetings
- Other responsibilities as assigned by management
Skills
- CompTIA A+
- Strong attention to detail
- Good communication skills
- Good organization skills
- Good customer service skills
- Curiosity and strong desire to constantly learn
Qualifications
Must Haves
- CompTIA A+
- Strong attention to detail
- Good communication skills
- Good organization skills
- Good customer service skills
- Curiosity and strong desire to constantly learn