Summary
NETSYNC is a company focused on providing technical support services. They are seeking a Computer Technician to manage workload, perform repairs on laptops, desktops, and printers, and maintain customer relationships while managing support cases.
Responsibilities
- Maintain strong working relationships with customers and team
- Repair of computers and peripherals including but not limited to desktops, laptops, workstations, & printers
- Understand warranty and insurance guidelines as it pertains to break-fix
- Customer, Partner/Vendor and cross-department relationship management
- Manage and update support cases in Customer, Netsync and OEM systems
- Work on site hardware support cases for Netsync’s Onsite Support service requests
- Assist with on-site projects
- Assist in continual improvement to further streamline and automate existing processes and procedures
- Upkeep of work area
- Assist Network Team with network appliance installations
- Continued technical education
- Attend and contribute to weekly team meetings
- Other responsibilities as assigned by management
Skills
- High School Diploma or Equivalent
- CompTIA A+ or extensive break-fix experience
- Valid Driver's License
- Clean Driving Record
- Strong attention to detail
- Good communication skills
- Good organization skills
- Good customer service skills
- Curiosity and strong desire to constantly learn
Qualifications
Must Haves
- High School Diploma or Equivalent
- CompTIA A+ or extensive break-fix experience
- Valid Driver's License
- Clean Driving Record
- Strong attention to detail
- Good communication skills
- Good organization skills
- Good customer service skills
- Curiosity and strong desire to constantly learn