Security Success Analyst

Summary

Kinetix Technology Services, LLC, a New Charter company, provides technology and cybersecurity services to clients. The Security Success Analyst supports client cybersecurity services through relationship management, technical execution, and strategic security guidance. The role coordinates security deliverables, vulnerability management, documentation, incident response, compliance activities, and client strategy sessions.

Responsibilities

• Partner with the Security & Compliance Lead to support Cybersecurity Services clients across all service tiers
• Lead recurring client security strategy sessions and manage deliverables including bi-annual strategy sessions, security training, and vulnerability identification efforts
• Support policy development, remediation planning, security awareness initiatives, and coordinated guidance between Cyber74, Kinetix, and clients
• Oversee Cybersecurity Services delivery by managing the Security ConnectWise board and tracking deliverables, progress, and issues
• Execute and coordinate ransomware detection and response activities, vulnerability assessments and remediation, security policy and compliance documentation, business continuity and disaster recovery guidance, and support for compliance tools and audit frameworks
• Maintain accurate documentation of client security systems and configurations
• Collaborate with Projects, Onboarding, Client Success, and Responsive Support teams on security-related escalations, incidents, and client-specific concerns
• Participate in incident response and cybersecurity awareness initiatives for internal and external stakeholders
• Manage delivery metrics, OKRs, and ARIS reporting, communicate status to stakeholders, and identify opportunities to expand client engagement with Cybersecurity Services

Skills

• 3–5+ years of IT experience, preferably in a client-facing or service delivery capacity
• 2+ years of cybersecurity and compliance experience
• Strong knowledge of cybersecurity frameworks, risk management, and compliance best practices
• Experience with vulnerability management, policy implementation, and security awareness training
• Proficiency managing Windows, macOS, cloud, and networking environments
• Industry certifications such as Security+, A+, or Network+
• Demonstrated success managing client relationships and driving service excellence
• Strong organizational and process-management skills with the ability to balance strategic thinking and tactical execution
• Excellent verbal, written, and interpersonal communication skills
• Collaborative, service-driven approach with strong attention to detail and quality

Qualifications

Must Haves

• 3–5+ years of IT experience, preferably in a client-facing or service delivery capacity
• 2+ years of cybersecurity and compliance experience
• Strong knowledge of cybersecurity frameworks, risk management, and compliance best practices
• Experience with vulnerability management, policy implementation, and security awareness training
• Proficiency managing Windows, macOS, cloud, and networking environments

Nice to Haves

• Industry certifications such as Security+, A+, or Network+
• Demonstrated success managing client relationships and driving service excellence
• Strong organizational and process-management skills with the ability to balance strategic thinking and tactical execution
• Excellent verbal, written, and interpersonal communication skills
• Collaborative, service-driven approach with strong attention to detail and quality

Benefits

• Full-time, remote position open to candidates in the US
• Growth and learning initiatives
• Employee benefits
• Career paths for many different role types
• Developing fulfilling career paths for all contributors