Regulated Industries Systems Engineer

Summary

New Charter is seeking a Regulated Industries Systems Engineer to support secure infrastructure solutions for regulated client environments. The role manages and troubleshoots Microsoft 365, Azure, on-premises systems, networks, backup platforms, and CMMC-regulated environments while applying NIST SP 800-171 and CMMC Level 2 requirements.

Responsibilities

• Manage on-premises and cloud environments, including software and hardware configuration, maintenance, troubleshooting, and documentation, in alignment with New Charter specifications and client requirements
• Complete project work, service tickets, routine maintenance, and escalated technical support both remotely and on-site
• Collaborate with the Design Team on the development, evaluation, and delivery of client scopes of work and quote specifications
• Develop and maintain strong expertise in Microsoft 365, Azure, network operating systems, servers, workstations, backup, email, and related network applications
• Maintain current and accurate documentation for implementations and changes to client infrastructure
• Maintain awareness of insider-threat indicators and follow CUI marking, handling, storage, and destruction requirements in accordance with NIST SP 800-171 and enclave policy
• Follow enclave physical and logical access controls, including visitor escort procedures and multi-factor authentication, to safeguard CUI and enclave systems
• Configure, monitor, and maintain backup and replication routines; coordinate scheduled disaster recovery drills and maintain supporting documentation
• Partner with the Information Security team to remediate vulnerabilities and harden systems in accordance with the vulnerability management program
• Provide timely, accurate status updates to clients, managers, engagement teams, and technical support vendors, including Microsoft, in accordance with company procedures
• Serve as an escalation resource for difficult or complex technical issues and mentor junior Service Operations team members through knowledge sharing
• Follow New Charter and Service Operations policies, standard operating procedures, installation checklists, work-order requirements, and time-entry expectations
• Participate in the on-call rotation and provide scheduled or necessary off-hours support
• Maintain technical expertise through an agreed education and certification program and stay current on industry developments and emerging technologies
• Collaborate on law-enforcement-related projects when voluntarily elected; such work may require additional training and screening consistent with the FBI Criminal Justice Information Services (CJIS) Security Policy
• Attend company and departmental meetings and communicate client issues, project status, scheduling concerns, risks, and resolutions
• Perform other related duties as assigned

Skills

• * Associate's degree or at least 2 years of network design and installation experience; alternatively, 1 year of network design or installation plus 2 years of software development, help desk support, or hardware maintenance, or an equivalent combination of education and experience
• * At least one industry certification
• * Working knowledge of network applications and a network operating system, with demonstrated ability to assemble, configure, support, build, and maintain servers and workstations
• * Working knowledge of NIST SP 800-171 and CMMC Level 2 practices, CUI marking and handling requirements, and enclave access-control procedures
• * U.S. citizenship is required; dual citizenship is disqualifying
• * Candidates must successfully complete a background check/personnel security screening consistent with NIST SP 800-171 personnel-security controls and be eligible for a U.S. Department of Defense security clearance
• * Correctable vision and full hearing capability, including the ability to distinguish tones
• * Ability to lift up to 70 pounds and stand and/or sit for up to 14 hours per day
• * Ability to effectively speak, read, and write English
• * Ability to perform physical field work, including work on ladders and in crawl spaces, attics, construction areas, professional office environments, and LAN/WAN rooms
• * Availability for some evening and weekend work and overnight travel
• * Valid driver's license and reliable transportation to New Charter offices and client locations as required
• * Ability to travel by commercial airline when necessary
• * Ability to follow company dress policy
• * Exposure to SIEM and EDR/XDR platforms
• * Experience with vulnerability management tooling and system-hardening practices
• * Scripting experience with PowerShell or Python
• * Familiarity with CMMC assessment activities and NIST SP 800-171 control implementation

Qualifications

Must Haves

• * Associate's degree or at least 2 years of network design and installation experience; alternatively, 1 year of network design or installation plus 2 years of software development, help desk support, or hardware maintenance, or an equivalent combination of education and experience
• * At least one industry certification
• * Working knowledge of network applications and a network operating system, with demonstrated ability to assemble, configure, support, build, and maintain servers and workstations
• * Working knowledge of NIST SP 800-171 and CMMC Level 2 practices, CUI marking and handling requirements, and enclave access-control procedures
• * U.S. citizenship is required; dual citizenship is disqualifying
• * Candidates must successfully complete a background check/personnel security screening consistent with NIST SP 800-171 personnel-security controls and be eligible for a U.S. Department of Defense security clearance
• * Correctable vision and full hearing capability, including the ability to distinguish tones
• * Ability to lift up to 70 pounds and stand and/or sit for up to 14 hours per day
• * Ability to effectively speak, read, and write English
• * Ability to perform physical field work, including work on ladders and in crawl spaces, attics, construction areas, professional office environments, and LAN/WAN rooms
• * Availability for some evening and weekend work and overnight travel
• * Valid driver's license and reliable transportation to New Charter offices and client locations as required
• * Ability to travel by commercial airline when necessary
• * Ability to follow company dress policy

Nice to Haves

• * Exposure to SIEM and EDR/XDR platforms
• * Experience with vulnerability management tooling and system-hardening practices
• * Scripting experience with PowerShell or Python
• * Familiarity with CMMC assessment activities and NIST SP 800-171 control implementation

Benefits

• Primarily a remote role with possibility of some travel, less than 10%.
• Maintain technical expertise through an agreed education and certification program.