AI Product Specialist (US)

Summary

Nexus Black is an AI-first business within IFS that builds AI products for enterprise industries and functions. The AI Product Specialist serves as a domain expert, pre-sales specialist, and trusted advisor by shaping AI workflows, defining and overseeing evaluations, demonstrating business value to prospects, and extending customer workflows after pilots.

Responsibilities

• Be the customer before the customer shows up. You know a domain, a vertical like energy, utilities, manufacturing, or aerospace, or a function like Finance, HR, Tax, HSE, Audit, IT, or Asset Management well enough to stand in for the people who work in it. When we design an AI workflow for a reliability engineer or a tax analyst, you are that person in the room: shaping the workflow so it fits how the job is actually done. You own the evals: you define what accurate looks like for a customer, oversee the evaluation of workflow outputs against it, and hold the line. If it wouldn’t convince a 30-year veteran, it doesn’t ship
• Show prospects what this means for their business. You will work alongside sales to help prospects and customers understand what we’re building with AI not the hype version, the real one. What it does, what it doesn’t, and what it changes for their operation, in terms an operations director can take to their board
• Stay after the pilot. We don’t ghost customers after the pilot, and neither will you. You will work with customers to enhance and extend their workflows as their operations change and you will spot the next hard problem worth solving together, growing the relationship as you go. Trusted advisor is an earned title. This role earns it

Skills

• Deep domain expertise. Real time served in one of our industries (energy, utilities, field service, manufacturing, aerospace, defence, telecoms) or in a function that runs through all of them (Finance, HR, Tax, HSE, Audit, IT, Asset Management, and more) — enough to think like the personas we build for, not just describe them
• Fluency with AI products. You can shape workflows, judge model outputs, and design evaluations. You know the difference between a good demo and a system that holds up in week six
• Pre-sales instincts. You can explain a complex capability to a sceptical plant manager without a deck full of jargon and connect it to money, uptime, and risk
• An advisor's judgement. Customers should leave every conversation with you knowing more about their own operation. You spot opportunities without turning every call into a pitch
• An evidence habit. You back claims with numbers. When the evidence is missing, you say so and go find it
• We are hiring at multiple levels and across many domains —vertical and functional. Bring four years of experience or twenty; what matters is that you can genuinely stand in for the people we build for, and prove it
• Remote. This role doesn't tie you to an office it ties you to customers. Expect regular time on site: plants, hangars, ride-alongs with field technicians. We'll save you a high-vis

Qualifications

Must Haves

• Deep domain expertise. Real time served in one of our industries (energy, utilities, field service, manufacturing, aerospace, defence, telecoms) or in a function that runs through all of them (Finance, HR, Tax, HSE, Audit, IT, Asset Management, and more) — enough to think like the personas we build for, not just describe them
• Fluency with AI products. You can shape workflows, judge model outputs, and design evaluations. You know the difference between a good demo and a system that holds up in week six
• Pre-sales instincts. You can explain a complex capability to a sceptical plant manager without a deck full of jargon and connect it to money, uptime, and risk
• An advisor's judgement. Customers should leave every conversation with you knowing more about their own operation. You spot opportunities without turning every call into a pitch
• An evidence habit. You back claims with numbers. When the evidence is missing, you say so and go find it
• We are hiring at multiple levels and across many domains —vertical and functional. Bring four years of experience or twenty; what matters is that you can genuinely stand in for the people we build for, and prove it
• Remote. This role doesn't tie you to an office it ties you to customers. Expect regular time on site: plants, hangars, ride-alongs with field technicians. We'll save you a high-vis

Benefits

• Remote work arrangement