Senior Release Manager

Summary

NinjaOne is a company focused on unifying IT to simplify work for over 35,000 customers globally. They are seeking a Senior Release Manager to drive and scale release management for their SaaS platform, ensuring smooth and reliable releases by collaborating with engineering and cross-functional teams.

Responsibilities

• Manage execution of the deployment plan during production deployment, including fielding of deployment issues, escalations, and contingencies, acting as the primary point of contact throughout the deployment execution
• Coordinates engineering teams and stakeholders for high-frequency, complex releases
• Onboards internal customers to the Release Engineering platform
• Assists with requirements and processes for the automated release platform
• Communicates release status, action items, and updates
• Assists the Support team with public communications
• Manages all release communications, schedules, landing pages, and calendar entries
• Monitors release phase progress with metrics
• Defines clear ownership and escalation processes for release issues, ensuring rapid routing to the right stakeholders and consistent resolution
• Document and refine process to reduce or minimize release-related risks and issues
• Continuously improves release processes by incorporating best practices
• Other duties as needed

Skills

• 5+ years Program/Project Management experience with Software Engineering teams
• Proven experience managing releases for SaaS or cloud-native platforms at scale
• Experience working with distributed systems and microservices architectures
• Outstanding organizational, communication, and interpersonal skills
• Excellent analytical and problem-solving abilities
• Strong aptitude for quick learning in dynamic environments
• Ability to influence without authority and drive alignment across engineering and business teams
• Strong understanding of CI/CD pipelines, release automation, and Software Engineering practices
• Familiarity with tools such as Jenkins, GitHub Actions, GitLab CI, ArgoCD, or similar
• Working knowledge of AWS or similar cloud platforms
• Continuous improvement mindset with a focus on scalability and efficiency
• Bachelor's Degree related to technical discipline or equivalent professional experience

Qualifications

Must Haves

• 5+ years Program/Project Management experience with Software Engineering teams
• Proven experience managing releases for SaaS or cloud-native platforms at scale
• Experience working with distributed systems and microservices architectures
• Outstanding organizational, communication, and interpersonal skills
• Excellent analytical and problem-solving abilities
• Strong aptitude for quick learning in dynamic environments
• Ability to influence without authority and drive alignment across engineering and business teams
• Strong understanding of CI/CD pipelines, release automation, and Software Engineering practices
• Familiarity with tools such as Jenkins, GitHub Actions, GitLab CI, ArgoCD, or similar
• Working knowledge of AWS or similar cloud platforms
• Continuous improvement mindset with a focus on scalability and efficiency
• Bachelor's Degree related to technical discipline or equivalent professional experience

Benefits

• Medical, dental, and vision insurance
• 401(k) plan
• Unlimited PTO