Product Manager - Endpoint Management

Summary

NinjaOne provides a unified IT operations platform that helps organizations manage endpoints, automate IT tasks, and improve efficiency. The Product Manager will define and evolve core endpoint management capabilities, own parts of the roadmap, and work closely with engineering, design, support, customers, and other product managers to deliver foundational platform features.

Responsibilities

• Help define and evolve the vision for NinjaOne’s core endpoint management capabilities, ensuring we continue to lead the market in functionality, usability, innovation and flexibility
• Contribute to and own key parts of the core platform roadmap. Evaluate opportunities, set priorities, and make trade-offs that deliver the most value to customers and the business
• Drive product direction for core features such as automations, policies, agent behaviour, configuration models, and other foundational capabilities used across the platform
• Work closely with engineering, design, support, and other stakeholders to bring new capabilities from concept to delivery, ensuring features are well-defined, usable, and solve real customer problems
• Engage with customers, MSPs, and internal teams to understand how endpoint management is used in practice. Translate those insights into product improvements and new capabilities
• Write clear product requirements, define workflows and edge cases, and ensure features are delivered to a high standard. Iterate based on feedback and usage data
• Ensure core platform capabilities work cohesively across NinjaOne and enable other product areas to build on top of them effectively
• Other duties as needed

Skills

• Location - We are flexible on remote working from home, if you are located in the USA and reside in one of the following states - CA, CO, CT, FL, GA, *IL, KS, ME, MA, MD, NJ, NC, NY, OH, OR, TN, TX, VA, & WA
• Bachelor's degree in Computer Science, Information Technology, or a related field
• 5+ years of experience in IT or technical roles such as managing or working in an IT helpdesk, at an MSP, or in an internal IT team
• 2+ years of Product Management experience in an RMM/Endpoint Management role
• Background in system administration, such as:
• Windows, macOS, or Linux administration
• Endpoint management, device configuration, automation, or scripting
• Experience in MSP, internal IT, or infrastructure-focused roles
• Deep understanding of how IT teams manage endpoints in real-world environments
• Comfortable working closely with engineers and understanding technical concepts without needing to write production code
• Proven ability to take product features from idea to delivery and iterate based on customer feedback
• Strong written and verbal communication skills
• Data-informed decision maker who balances customer needs, product quality, and business priorities
• Able to influence and align stakeholders without formal authority
• Must be able to work Eastern Time zone hours, with a mandatory start time of 8:00 AM ET
• Experience working in a collaborative, multi-PM environment is a plus

Qualifications

Must Haves

• Location - We are flexible on remote working from home, if you are located in the USA and reside in one of the following states - CA, CO, CT, FL, GA, *IL, KS, ME, MA, MD, NJ, NC, NY, OH, OR, TN, TX, VA, & WA
• Bachelor's degree in Computer Science, Information Technology, or a related field
• 5+ years of experience in IT or technical roles such as managing or working in an IT helpdesk, at an MSP, or in an internal IT team
• 2+ years of Product Management experience in an RMM/Endpoint Management role
• Background in system administration, such as:
• Windows, macOS, or Linux administration
• Endpoint management, device configuration, automation, or scripting
• Experience in MSP, internal IT, or infrastructure-focused roles
• Deep understanding of how IT teams manage endpoints in real-world environments
• Comfortable working closely with engineers and understanding technical concepts without needing to write production code
• Proven ability to take product features from idea to delivery and iterate based on customer feedback
• Strong written and verbal communication skills
• Data-informed decision maker who balances customer needs, product quality, and business priorities
• Able to influence and align stakeholders without formal authority
• Must be able to work Eastern Time zone hours, with a mandatory start time of 8:00 AM ET

Nice to Haves

• Experience working in a collaborative, multi-PM environment is a plus

Benefits

• Full-time work that is hybrid remote
• Medical, dental, and vision insurance
• 401(k) plan
• Unlimited PTO
• Opportunity for growth and advancement
• Life insurance coverage