North Carolina Department of Agriculture and Consumer Services
Posted 67 days agoVerified live 1d ago
Desktop Technical Analyst (Hybrid Workplace From Anywhere In CO)
Brief overview
Remote
$62k–$72k/yrStated range
3+ yrsMinimum
Microsoft Operating SystemMicrosoft OfficeMicrosoft AzureActive DirectoryMicrosoft IntuneSystem Center Configuration Manager (SCCM)Microsoft Endpoint Configuration Manager (MECM)Ticketing SystemsDesktop SupportHardware TroubleshootingSoftware TroubleshootingImaging and DeploymentAsset ManagementLocal Area Network (LAN)Wide Area Network (WAN)
About the company
North Carolina Department of Agriculture and Consumer Servicesncagr.gov
The N.C.
Job description
Summary
The North Carolina Department of Agriculture and Consumer Services is seeking a Desktop Technical Analyst to join the Governor's Office of Information Technology. This role involves providing Tier I and II desktop support, troubleshooting technical issues, and ensuring users can effectively utilize their technical resources.
Responsibilities
- Support a diverse group of users (desktop, laptop, and tablet) and resolve problems in a variety of production environments, such as Microsoft, Adobe, Java, and others
- Provide targeted support for hardware and software issues remotely and on-site
- Manage and maintain asset information systems
- Image, prepare, and deploy new and/or rebuilt computers
- Proactively manage all open change orders, assigned incidents, and problems
Skills
- Three (3) years of professional experience in an occupational field related to the work assigned at the Tier II level, including previous experience in a professional service desk or desktop support environment
- Experience utilizing, deploying, and supporting the Microsoft OS and familiarity with software applications including Office, Azure, Active Directory, Intune, SCCM, or MECM
- Experience working in ticketing systems for technical support
- Operational experience in configuring, deploying, and managing desktops, laptops, and tablets in the infrastructure of a local area and wide area network
Qualifications
Must Haves
- Three (3) years of professional experience in an occupational field related to the work assigned at the Tier II level, including previous experience in a professional service desk or desktop support environment
Nice to Haves
- Experience utilizing, deploying, and supporting the Microsoft OS and familiarity with software applications including Office, Azure, Active Directory, Intune, SCCM, or MECM
- Experience working in ticketing systems for technical support
- Operational experience in configuring, deploying, and managing desktops, laptops, and tablets in the infrastructure of a local area and wide area network
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