Mayne Pharma
Posted 94 days agoVerified live 1d ago
IT Analyst
Brief overview
Raleigh, North CarolinaIn-person
High SchoolOr in progress
2+ yrsMinimum
1 H-1B approvalsDept. of Labor
Ethernet networking connectivity and troubleshootingActive Directory supportMS Office supportExchange supportVOIP supportMobile device supportHelpdesk supportMobile device management and provisioning knowledgeAttention to DetailConflict ResolutionCustomer Focus & ServiceProblem SolvingResilienceTechnical Learning
About the company
Mayne Pharmamaynepharma.com
Develops and distributes specialty branded and generic medications globally.
Visa sponsorship history
1 year sponsoring, last filed FY2023
Data powered by U.S. Department of Labor. This does not guarantee sponsorship for this specific role.1H-1B approved
100%approval rate
H-1B Petition ApprovalsVisas USCIS actually granted: the strongest sign the company sponsors.
20231
Job description
Summary
Mayne Pharma is an equal opportunity employer seeking an IT Analyst to support their information technology needs. The role involves computer hardware and software maintenance, troubleshooting, and providing helpdesk support to end users.
Responsibilities
- Resolve end user issues and requests in a timely manner; diffuse stressful customer situations and oversee escalation and resolution of issues
- Troubleshoot and resolve user desktop issues (hardware / software / access / security / business applications)
- Support a wide range of technologies including PCs, laptops, servers, printers, network equipment, telephone system, cellular, copiers, wireless, and A/V equipment
- Basic Active Directory knowledge; create user accounts, reset passwords, create groups etc
- Mobile device management and provisioning knowledge
- Publish support documentation to assist staff with requests for information & provide staff training if required
- Discuss, diagnose, and correct hardware/software/networking problems with end users
- Perform needs analysis in conjunction with laboratory or office personnel with respect to hardware and software
- Ability to present and deliver IT training material
- Comfortable supporting Executive Leadership and Board Members
Skills
- Computer hardware and software installation and maintenance
- Ethernet networking connectivity and troubleshooting
- Active Directory support
- MS Office support
- Exchange support
- VOIP support
- Mobile device support
- Helpdesk support
- Resolve end user issues and requests in a timely manner
- Troubleshoot and resolve user desktop issues (hardware / software / access / security / business applications)
- Support a wide range of technologies including PCs, laptops, servers, printers, network equipment, telephone system, cellular, copiers, wireless, and A/V equipment
- Basic Active Directory knowledge; create user accounts, reset passwords, create groups etc
- Mobile device management and provisioning knowledge
- Publish support documentation to assist staff with requests for information & provide staff training if required
- Discuss, diagnose, and correct hardware/software/networking problems with end users
- Perform needs analysis in conjunction with laboratory or office personnel with respect to hardware and software
- Ability to present and deliver IT training material
- Comfortable supporting Executive Leadership and Board Members
- Attention to Detail
- Conflict Resolution
- Customer Focus & Service
- Problem Solving
- Resilience
- Technical Learning
- Associate or Bachelor's degree in MIS or Computer Science
- High school diploma or equivalent with at least two years of IT experience required in lieu of degree
Qualifications
Must Haves
- Computer hardware and software installation and maintenance
- Ethernet networking connectivity and troubleshooting
- Active Directory support
- MS Office support
- Exchange support
- VOIP support
- Mobile device support
- Helpdesk support
- Resolve end user issues and requests in a timely manner
- Troubleshoot and resolve user desktop issues (hardware / software / access / security / business applications)
- Support a wide range of technologies including PCs, laptops, servers, printers, network equipment, telephone system, cellular, copiers, wireless, and A/V equipment
- Basic Active Directory knowledge; create user accounts, reset passwords, create groups etc
- Mobile device management and provisioning knowledge
- Publish support documentation to assist staff with requests for information & provide staff training if required
- Discuss, diagnose, and correct hardware/software/networking problems with end users
- Perform needs analysis in conjunction with laboratory or office personnel with respect to hardware and software
- Ability to present and deliver IT training material
- Comfortable supporting Executive Leadership and Board Members
- Attention to Detail
- Conflict Resolution
- Customer Focus & Service
- Problem Solving
- Resilience
- Technical Learning
Nice to Haves
- Associate or Bachelor's degree in MIS or Computer Science
- High school diploma or equivalent with at least two years of IT experience required in lieu of degree
More jobs like this
