IT Analyst (MVRDA)

Summary

The North Carolina Department of Agriculture and Consumer Services is seeking an IT Analyst to maintain and support the Mesilla Valley Regional Dispatch Authority (MVRDA) information technology systems. The role involves providing technical assistance, troubleshooting, and ensuring the stability and functionality of IT systems for users.

Responsibilities

• Provide technical assistance to MVRDA staff; provides technical support and analysis by consulting with users to determine hardware, software or system required specifications; responds to the technical support needs and inquiries of users; explains Information Technology (IT) issues, deploys solutions, and follows up with users to assure the stability and functionality of the users’ systems; performs computer trouble-shooting to diagnose problems; analyzes computer functionality; identifies, locates, resolves and repairs problems within scope of authority; documents call records and results
• Maintains and updates computer systems, primarily comprising Microsoft Windows; installs software and upgrades, enhancements and revised functions; installs and relocates computers and peripheral hardware as directed; provides referral to Network Systems Administrator when problems occur which are beyond their skills or outside scope of authority, and tracks the problem until it has been resolved; configures, installs and upgrades user computers, tablets and peripherals; sanitizes and redeploys computers as needed. Tests and modifies computer systems based on the needs of the user or specific system design and operational requirements
• Creates and maintains user accounts and system access for e-mail and file shares; configures and maintains users, systems and software for remote access to work off-site; maintains an accurate report of equipment and software malfunctions; performs basic network trouble-shooting to diagnose connectivity and security problems; identifies, resolves and repairs problems within scope of authority; prepares and updates technical documentation; checks physical wiring and component connectivity
• Coordinate maintenance, support and troubleshooting activities with various contracted vendors
• Maintains compliance with federal, state, local, and internal security policies
• Provides end-user and staff training, support and assistance on various types of hardware and software as required
• Participates in IT On-call rotation with 45 minute on-site response required
• Keeps abreast of technological trends and new product developments
• Performs other job related duties as assigned
• Reports to the MVRDA Executive Director under the direction of the MVRDA Network Systems Administrator

Skills

• High School Diploma, GED or equivalent
• Minimum (one) 1– (three) 3 years of IT support experience in an enterprise environment
• Comfortable handling daily system maintenance, hardware troubleshooting, and user account management
• Valid NM Class D Drivers License or equivalent issued by another state
• CompTIA A+ Certification and Microsoft Certified Professional (MCP) required within 6 months of hire
• Associates Degree in Computer Technology, Computer Science or directly related field is preferred

Qualifications

Must Haves

• High School Diploma, GED or equivalent
• Minimum (one) 1– (three) 3 years of IT support experience in an enterprise environment
• Comfortable handling daily system maintenance, hardware troubleshooting, and user account management
• Valid NM Class D Drivers License or equivalent issued by another state
• CompTIA A+ Certification and Microsoft Certified Professional (MCP) required within 6 months of hire

Nice to Haves

• Associates Degree in Computer Technology, Computer Science or directly related field is preferred

Benefits

• To view a summary of benefits offered by the City of Las Cruces, [Benefits - Home](https://citylc.sharepoint.com/sites/Benefits)