Customer Success Manager

Summary

NRC Health helps healthcare organizations bring Human Understanding to patients and communities. The Customer Success Manager partners with healthcare organizations to deliver innovative solutions, develop customer relationships, support portfolio expansion and retention, and facilitate customer success plans. The role also involves collaborating with Growth Team members, participating in training, and continuously developing industry and solution expertise.

Responsibilities

• As a Customer Success Manager, you will partner with healthcare organizations and provide innovative solutions designed to help our customers understand the totality of how their organization is experienced by the people they serve
• You are responsible for developing relationships with customers that promote portfolio development, expansion, retention and loyalty
• In addition, you’ll strategize with Growth Team members to devise and facilitate customer success plans, which requires teaming with multiple decision-makers, a working knowledge of the healthcare industry, and a thorough understanding of NRC Health’s solutions
• Finally, you’ll participate in solution and industry training, as well as advance your expertise through continuous learning opportunities

Skills

• Bachelor's Degree Required
• The ability to travel up to 30%
• Excellent verbal, written and interpersonal communication skills with a demonstrated interest in and aptitude for customer service and sales
• Effective presentation and facilitation skills
• Microsoft Suite (including Word, Excel, and Outlook) required
• High learning agility and ability to think critically
• Strong organizational skills, as well as the ability to prioritize, strong attention to detail, accuracy and follow-through
• A valid driver's license is required
• Experience with a CRM system preferred
• Healthcare experience a plus

Qualifications

Must Haves

• Bachelor's Degree Required
• The ability to travel up to 30%
• Excellent verbal, written and interpersonal communication skills with a demonstrated interest in and aptitude for customer service and sales
• Effective presentation and facilitation skills
• Microsoft Suite (including Word, Excel, and Outlook) required
• High learning agility and ability to think critically
• Strong organizational skills, as well as the ability to prioritize, strong attention to detail, accuracy and follow-through
• A valid driver's license is required

Nice to Haves

• experience with a CRM system preferred
• Healthcare experience a plus

Benefits

• Paid volunteer time off
• Grow and develop along a career path designed by you.
• Celebrate with each other at beer:30, virtual events, and company gatherings.
• My Time Off, a form of unlimited vacation
• Up to 12 weeks paid for parental and emergency leave
• Complimentary lifestyle and financial coaches
• A wellness program
• A comprehensive insurance plan
• Participation in solution and industry training
• Continuous learning opportunities
• Some of our roles offer performance-based variable compensation. Eligibility and potential payouts vary depending on the role and are tied to performance metrics.
• Remote work in the United States