Compliance Account Manager - West Territory

Summary

Ntracts, Inc. provides contract lifecycle management, governance, risk and compliance, and policy management solutions for healthcare organizations. The Compliance Account Manager will manage client relationships, drive adoption, retention, renewals, and account growth, while partnering with sales and cross-functional teams to identify expansion opportunities and deliver value. The role also includes conducting product demonstrations, monitoring client health, forecasting results, and representing the company in healthcare industry events.

Responsibilities

• Establish and maintain strong, long-term relationships with clients
• Proactively identify and address client needs and concerns
• Serve as the primary point of contact for assigned accounts, ensuring client needs are met and exceeded
• Partner closely with Sales Executives to drive account growth, ensuring a unified and coordinated approach to client expansion and retention
• Partner with Sales Executives to expand the company’s footprint within assigned accounts, focusing on green space and untapped potential
• Collaborate across internal teams (marketing, customer success, product, and executive leadership) to deliver integrated, value-based solutions
• Conduct regular client meetings, quarterly business reviews and facilitate proactive communication to ensure satisfaction and engagement
• Monitor Client Risk and Client Health reports to proactively address client risk and/or opportunities for growth
• Prepare and deliver reports, metrics, and insights that demonstrate value and return on investment
• Provide accurate forecasting, pipeline visibility, and executive reporting of sales and retention activities and results
• Develop and implement account strategies to drive revenue growth and client retention
• Monitor account performance and client health and provide regular reports on progress
• Understand client business goals, challenges, and operational workflows to align solutions effectively
• Identify and pursue opportunities for upselling and cross-selling
• Negotiate and close deals to achieve sales targets
• Partner with Sales Executives to support new client acquisition as subject matter expert
• Develop a thorough understanding of our products and service offerings and be an expert around their functionality
• Conduct demonstrations of Ntracts solutions
• Effectively communicate with clients, internal teams, and stakeholders
• Collaborate with cross-functional teams to ensure seamless client engagement and service
• Work cross-functionally with internal teams (sales, marketing, product, support, services) to deliver exceptional client experience
• Represent the company at regional industry events, trade shows, and networking opportunities, serving as a thought leader in the healthcare space
• Stay up-to-date on industry trends, competitor activities, and best practices
• Provide insights and recommendations to improve client solutions and services
• Represent the company professionally and effectively in all interactions

Skills

• Proven track record of exceeding retention, sales and growth targets with a minimum of 4+ years prior experience in Account Management, Customer Success and/or Sales Role(s)
• Strong knowledge of enterprise sales cycles, consult.ative selling, and healthcare industry dynamics
• Demonstrated success in working collaboratively with Sales Executives and cross-functional teams to achieve growth objectives
• Experience in healthcare, specifically with governance, risk, compliance, legal and executive teams
• Familiarity with governance, risk, compliance and contract lifecycle management (CLM) systems or SaaS platforms
• Proven track record of meeting or exceeding client satisfaction, retention goals, renewal and sales quotas
• Ability to build relationships with decision makers, key influencers
• Ability to multitask and juggle several responsibilities simultaneously
• Excellent communication and problem-solving skills
• Knowledge of Microsoft Office Applications, Including Outlook, Word, and Excel, and PowerPoint, SalesForce and/or HubSpot CRM
• Ability to learn new software quickly
• Stable internet connectivity
• Love of making an impact and thriving in collaborative and energetic teams

Qualifications

Must Haves

• Proven track record of exceeding retention, sales and growth targets with a minimum of 4+ years prior experience in Account Management, Customer Success and/or Sales Role(s)
• Strong knowledge of enterprise sales cycles, consult.ative selling, and healthcare industry dynamics
• Demonstrated success in working collaboratively with Sales Executives and cross-functional teams to achieve growth objectives
• Experience in healthcare, specifically with governance, risk, compliance, legal and executive teams
• Familiarity with governance, risk, compliance and contract lifecycle management (CLM) systems or SaaS platforms
• Proven track record of meeting or exceeding client satisfaction, retention goals, renewal and sales quotas
• Ability to build relationships with decision makers, key influencers
• Ability to multitask and juggle several responsibilities simultaneously
• Excellent communication and problem-solving skills
• Knowledge of Microsoft Office Applications, Including Outlook, Word, and Excel, and PowerPoint, SalesForce and/or HubSpot CRM
• Ability to learn new software quickly

Nice to Haves

• Stable internet connectivity
• Love of making an impact and thriving in collaborative and energetic teams