Business Analyst / Configuration Manager (Healthie EMR)

Summary

NTT DATA is a global business and technology services company focused on consulting, applications, infrastructure, connectivity, data, and artificial intelligence. The company is seeking an experienced Business Analyst / Configuration Manager to administer and optimize the Healthie EMR platform, translate clinical workflows into system configurations, and create testable agile requirements. The role also involves stakeholder discovery, documentation, backlog management, and user acceptance testing.

Responsibilities

• Configure and manage the Healthie platform, including custom intake flows, e-sign policy forms, electronic charting templates, and automated client onboarding sequences
• Set up multi-provider scheduling rules, custom appointment types, and calendar availability constraints
• Configure role-based user permissions, security access profiles, and team member hierarchies to safeguard patient and business data
• Manage backend settings, automated client/provider notifications, billing parameters, and third-party marketplace integrations (e.g., e-labs, e-rx, Fullscript)
• Conduct discovery sessions with clinical staff, practice managers, and executives to map out "As-Is " and "To-Be " clinical and administrative workflows
• Perform gap analysis to identify opportunities for process automation and efficiency gains within Healthie
• Maintain system documentation, requirement traceability matrices (RTM), and configuration logs
• Write comprehensive, non-prescriptive user stories following standard agile frameworks (As a... I want to... So that...) paired with precise, testable acceptance criteria
• Translate high-level strategic objectives into granular epics, user stories, and tasks ready for configuration or technical sprint execution
• Partner with QA and product owners to define the "definition of done, " participate in user acceptance testing (UAT), and validate deployed features

Skills

• 4 to 6 years of experience as a Business Analyst, Systems Analyst, or Configuration Manager
• 2+ years of experience specifically within digital health, telehealth, or clinical practice environments
• 2+ years of hands-on administration and configuration experience with the Healthie EMR platform
• 3+ years of experience writing detailed user stories, epics, and acceptance criteria in agile tools like Jira or Asana
• Excellent stakeholder engagement skills to translate clinical needs into technical setups
• Solid understanding of HIPAA data privacy and security rules
• 1+ years of experience working with Healthie API integrations or webhooks
• Certified Business Analysis Professional (CBAP) or Agile Scrum Master (CSM) credential
• Bachelor's degree in Healthcare Administration, Health Informatics, Computer Science, or a related field
• 1+ years of experience implementing or scaling multi-provider group practices on Healthie
• Familiarity with healthcare revenue cycles, billing, or claims management configuration

Qualifications

Must Haves

• 4 to 6 years of experience as a Business Analyst, Systems Analyst, or Configuration Manager
• 2+ years of experience specifically within digital health, telehealth, or clinical practice environments
• 2+ years of hands-on administration and configuration experience with the Healthie EMR platform
• 3+ years of experience writing detailed user stories, epics, and acceptance criteria in agile tools like Jira or Asana
• Excellent stakeholder engagement skills to translate clinical needs into technical setups
• Solid understanding of HIPAA data privacy and security rules

Nice to Haves

• 1+ years of experience working with Healthie API integrations or webhooks
• Certified Business Analysis Professional (CBAP) or Agile Scrum Master (CSM) credential
• Bachelor's degree in Healthcare Administration, Health Informatics, Computer Science, or a related field
• 1+ years of experience implementing or scaling multi-provider group practices on Healthie
• Familiarity with healthcare revenue cycles, billing, or claims management configuration