Customer Success Manager

Summary

Numerator is seeking a Customer Success Manager to serve as a trusted advisor to mid-market customers. The role owns post-onboarding customer relationships, drives product adoption and measurable value from the Promotions Intel platform, and supports renewals and growth through cross-functional collaboration.

Responsibilities

• Manage customer relationships and overall client health after onboarding, ensuring customers achieve measurable value against their long-term strategic goals by coaching the end users on how to best leverage the data
• Serve as a trusted advisor by developing a deep understanding of each client’s business, priorities, and use cases
• Drive product adoption and engagement through proactive outreach, training, business reviews, and ongoing stakeholder connectivity
• Partner with Sales to support renewals, business reviews, account planning, and growth opportunities across an assigned portfolio
• Identify and communicate realized business value through impact stories, customer use cases, and success metrics
• Collaborate cross-functionally with internal teams to resolve customer needs, improve the client experience, and maximize product value
• Manage and prioritize a territory of approximately 30 clients while maintaining strong customer engagement
• Travel occasionally as needed

Skills

• Strong relationship-building skills with the ability to become a trusted advisor to clients
• Excellent written and verbal communication skills
• Strong presentation skills, including experience presenting to clients and stakeholders at varying levels, from analysts to senior leaders
• Knowledge of the CPG and/or retail industry, including consumer insights, category insights, and promotional data
• Ability to understand customer business objectives and connect promotional data to strategic initiatives
• Experience in Customer Success, account management, consulting, or a related client-facing role
• Proven analytical skills, including the ability to interpret data, derive insights, and create compelling client stories
• Creative problem-solving skills and a proactive approach to driving adoption and engagement
• Strong organizational skills with the ability to manage competing priorities across a broad client portfolio
• Ability to guide clients through processes clearly and translate data into actionable insights
• Bachelor's degree or equivalent experience
• 3+ years of relevant experience in Customer Success, account management, market research, CPG, retail, or a related field
• Experience in Brand Marketing, Market Research, Category Management, Shopper Insights, Consumer Insights, or as a service provider to these functions
• Experience managing a large portfolio of clients and prioritizing competing needs
• Working knowledge of enterprise software, data, or insights platforms serving the retail and consumer goods industries is highly valued, such as Nielsen, Circana, Dunnhumby, or similar solutions

Qualifications

Must Haves

• Strong relationship-building skills with the ability to become a trusted advisor to clients
• Excellent written and verbal communication skills
• Strong presentation skills, including experience presenting to clients and stakeholders at varying levels, from analysts to senior leaders
• Knowledge of the CPG and/or retail industry, including consumer insights, category insights, and promotional data
• Ability to understand customer business objectives and connect promotional data to strategic initiatives
• Experience in Customer Success, account management, consulting, or a related client-facing role
• Proven analytical skills, including the ability to interpret data, derive insights, and create compelling client stories
• Creative problem-solving skills and a proactive approach to driving adoption and engagement
• Strong organizational skills with the ability to manage competing priorities across a broad client portfolio
• Ability to guide clients through processes clearly and translate data into actionable insights
• Bachelor's degree or equivalent experience
• 3+ years of relevant experience in Customer Success, account management, market research, CPG, retail, or a related field
• Experience in Brand Marketing, Market Research, Category Management, Shopper Insights, Consumer Insights, or as a service provider to these functions
• Experience managing a large portfolio of clients and prioritizing competing needs

Nice to Haves

• Working knowledge of enterprise software, data, or insights platforms serving the retail and consumer goods industries is highly valued, such as Nielsen, Circana, Dunnhumby, or similar solutions

Benefits

• Bonus