Manager, Systems Success | Full-Time | Remote

Summary

Oak View Group is seeking a Manager, Systems Success to bridge central systems and processes with local execution. The role supports adoption of Salesforce, Outreach, reporting, campaigns, and other commercial workflows while enabling local sales, service, and marketing teams, surfacing system issues, and improving processes.

Responsibilities

• Share best practices across assigned venues and help local teams apply sales, service, marketing, and systems playbooks
• Support user adoption for Salesforce Sales Cloud, Outreach, Salesforce Marketing Cloud, reporting, lead distribution, campaigns, and other commercial workflows
• Partner with the Director of Sales on execution and local accountability at assigned venues
• Partner with the Revenue Systems & Data Team to surface recurring system issues, training needs, and process improvement opportunities
• Help local teams understand how to use central tools without relying on central staff for routine execution
• Provide practical enablement, office hours, documentation, and follow-up support
• Act as an early-warning system for adoption gaps, process confusion, or service-model breakdowns
• Evaluate, operate, and manage the documentation repository for systems use and training to ensure all venues and clients are enabled by the sales systems
• Fill the gaps needed in executing sales and marketing campaigns related to system set-up and usage

Skills

• 3-5 years of successful revenue-generating and/or systems enablement experience
• Bachelor's degree in a related field is required
• Proven track record of consistently meeting or exceeding key performance metrics related to sales technology and systems usage and adoption
• Experience utilizing CRM platforms (such as Salesforce), Microsoft Office Suite, and other sales technology tools to manage pipelines, maintain accurate records, and produce performance reports
• Previous experience in assisting in managing partner success and relationships in a collaborative environment
• Highly organized, self-motivated, and results-driven with the ability to manage multiple priorities, work independently, and thrive in a fast-paced, goal-oriented environment
• Strong verbal, written, presentation, and negotiation skills with the ability to communicate effectively with clients, executives, and internal stakeholders
• Preferably in premium seating, sports, entertainment, hospitality, venue, or business-to-business (B2B) sales
• Master's preferred

Qualifications

Must Haves

• 3-5 years of successful revenue-generating and/or systems enablement experience
• Bachelor's degree in a related field is required
• Proven track record of consistently meeting or exceeding key performance metrics related to sales technology and systems usage and adoption
• Experience utilizing CRM platforms (such as Salesforce), Microsoft Office Suite, and other sales technology tools to manage pipelines, maintain accurate records, and produce performance reports
• Previous experience in assisting in managing partner success and relationships in a collaborative environment
• Highly organized, self-motivated, and results-driven with the ability to manage multiple priorities, work independently, and thrive in a fast-paced, goal-oriented environment
• Strong verbal, written, presentation, and negotiation skills with the ability to communicate effectively with clients, executives, and internal stakeholders

Nice to Haves

• preferably in premium seating, sports, entertainment, hospitality, venue, or business-to-business (B2B) sales
• Master's preferred

Benefits

• Health, Dental, and Vision Insurance
• 401(k) Savings Plan
• 401(k) matching
• Paid Time Off (vacation days, sick days, and 11 holidays)
• Bonus eligible