PROGRAM MANAGER, Interoperability (CA)

Summary

OCHIN is a nonprofit leader in health care innovation, seeking a Program Manager to oversee and optimize systems and processes that support member success. The role involves leading strategic programs focused on equitable outcomes for health care organizations and ensuring alignment across teams to drive successful results.

Responsibilities

• Lead design and execution of program activities, ensuring timely delivery and strategic alignment, and driving organizational goals and measurable outcomes
• Build and maintain strong relationships with internal teams, leadership, and external partners to foster collaboration and drive performance
• Support deployment of digital health tools, including remote patient monitoring and patient-facing technologies (e.g., patient portals) to improve care access and outcomes and care delivery integration
• Apply advanced program and project management practices, including governance, prioritization, resource alignment, risk management, and quality oversight
• Leverage data and analytics to drive decision-making, continuous improvement, and development of program or product roadmaps
• Serve as the primary point of contact for program communications; provide regular updates on roadmap, progress, outcomes, and key metrics, including presentations and training
• Identify opportunities to improve adoption, implementation, and optimization of tools, technologies, and processes
• Act as a change agent to promote a health center-centric culture to support HCO transformation
• Stay current on industry trends, regulatory requirements, adult learning strategies, and relevant program knowledge
• Maintain awareness of OCHIN services and solutions through engagement in internal-facing cross-functional meetings and external-facing workgroups
• Communicate regularly with HCOs, including status updates, to ensure program deliverables are meeting timelines, data requirements, other elements as necessary
• Build knowledge of domain-specific topics to gain greater understanding of barriers and innovative models to guide HCOs in addressing challenges to successfully develop, implement, and sustain action plans and/or improve rural health care

Skills

• Bachelor's degree in program/project management or related field
• Experience working with health care systems, patient portals, telehealth, e-consults, and/or remote patient monitoring technology required
• Knowledge of healthcare data, reporting, and analysis required
• Have at least 3 years' experience/knowledge of Interoperability landscape (which includes understanding of frameworks, networks, and workflows)
• Demonstrated ability to drive execution on multi-disciplinary projects, with the ability to motivate and guide cross-functional stakeholders
• Strong communication skills with the ability to engage a wide range of roles (written and verbal)
• Ability to manage multiple projects simultaneously
• Strong project management skills, with experience managing complex, multi-stakeholder healthcare projects, including in virtual environments
• Strong analytical and problem-solving skills to support strategic decision-making
• Strong experience in a telecommuter role required, including use of electronic documentation and file management (OneNote, SharePoint), remote communication technologies (e.g., Teams, Zoom), and task management (Smartsheet)
• Ability to travel to urban and rural locations up to 25-50%
• COVID-19 Vaccination Requirement: To keep our colleagues, members, and communities safe, OCHIN requires all employees—including remote employees, contractors, interns, and new hires—to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment
• Master's degree preferred
• Experience with Epic functionality preferred
• Familiarity with advanced primary care concepts, chronic disease management, clinical quality metrics (e.g. UDS, HEDIS, NCQA or NQF metrics, and FQHC/safety net clinics is preferred
• Experience using JIRA is a plus

Qualifications

Must Haves

• Bachelor's degree in program/project management or related field
• Experience working with health care systems, patient portals, telehealth, e-consults, and/or remote patient monitoring technology required
• Knowledge of healthcare data, reporting, and analysis required
• Have at least 3 years' experience/knowledge of Interoperability landscape (which includes understanding of frameworks, networks, and workflows)
• Demonstrated ability to drive execution on multi-disciplinary projects, with the ability to motivate and guide cross-functional stakeholders
• Strong communication skills with the ability to engage a wide range of roles (written and verbal)
• Ability to manage multiple projects simultaneously
• Strong project management skills, with experience managing complex, multi-stakeholder healthcare projects, including in virtual environments
• Strong analytical and problem-solving skills to support strategic decision-making
• Strong experience in a telecommuter role required, including use of electronic documentation and file management (OneNote, SharePoint), remote communication technologies (e.g., Teams, Zoom), and task management (Smartsheet)
• Ability to travel to urban and rural locations up to 25-50%
• COVID-19 Vaccination Requirement: To keep our colleagues, members, and communities safe, OCHIN requires all employees—including remote employees, contractors, interns, and new hires—to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment

Nice to Haves

• Master's degree preferred
• Experience with Epic functionality preferred
• Familiarity with advanced primary care concepts, chronic disease management, clinical quality metrics (e.g. UDS, HEDIS, NCQA or NQF metrics, and FQHC/safety net clinics is preferred
• Experience using JIRA is a plus