Field Service Engineer II

Summary

Quanterix is a life sciences technology company developing ultra-sensitive biomarker detection and spatial biology platforms. The Field Service Engineer II installs, validates, maintains, repairs, and supports Simoa and Spatial instrument platforms while training customers, managing a regional service workload, and collaborating with internal teams to resolve technical issues.

Responsibilities

• Perform high-quality onsite installations, system validations, preventive maintenance, and standard repairs across Simoa® and Spatial instrument platforms
• Evaluate issues, identify root causes, and execute effective repair actions for routine to moderately complex technical problems, ensuring clear communication and timely follow up with customers
• Train customers on basic instrument operation, recommended maintenance practices, and foundational troubleshooting to support long term system performance
• Manage your regional service workload by independently scheduling preventive maintenance, coordinating service activities in collaboration with your Field Service Manager, and maintaining accurate documentation of all work using CRM tools
• Maintain service tools, calibrations, and trunk stock inventory to ensure readiness for field activities
• Develop proficiency on at least one Quanterix platform and build capability on additional platforms over time through ongoing training and field exposure
• Collaborate with Technical Support, Field Application Scientists, Sales, and internal teams to deliver a seamless customer experience and escalate customer issues appropriately
• Direct customer inquiries to appropriate support channels and ensure follow through until resolution
• Other duties as necessary

Skills

• • Minimum associate's degree in engineering, with preference for a BS in Electronics, Biotechnology, or a related technical discipline; or equivalent relevant experience
• • 4+ years of field service experience supporting scientific, medical, or laboratory instrumentation
• • Strong organizational, communication, and interpersonal skills for effective customer interaction and internal collaboration
• • Hands-on experience with electromechanical, optical, or laboratory research equipment
• • Ability to manage a dynamic schedule, prioritize competing tasks, and adapt to changing customer needs
• • Experience using CRM platforms (Salesforce preferred) and standard productivity software
• • High mechanical aptitude with demonstrated ability to diagnose and resolve routine to moderately complex issues
• • Ability to work both independently and collaboratively within a field-based team environment
• • Strong customer facing skills, including the ability to build rapport, communicate clearly, and maintain- professionalism in challenging situations
• • Remote work based in San Francisco, California and working in North America
• • Ability to travel at least 70%, including overnight travel as required to support customers
• • Ability to lift heavy equipment (up to 50 lbs) and perform service work in tight or constrained spaces
• • Valid driver's license. Valid passport or eligibility to acquire. International travel may be required
• • Experience with microscopy, digital imaging, fluorescence, microfluidics, and motion control systems preferred

Qualifications

Must Haves

• • Minimum associate's degree in engineering, with preference for a BS in Electronics, Biotechnology, or a related technical discipline; or equivalent relevant experience
• • 4+ years of field service experience supporting scientific, medical, or laboratory instrumentation
• • Strong organizational, communication, and interpersonal skills for effective customer interaction and internal collaboration
• • Hands-on experience with electromechanical, optical, or laboratory research equipment
• • Ability to manage a dynamic schedule, prioritize competing tasks, and adapt to changing customer needs
• • Experience using CRM platforms (Salesforce preferred) and standard productivity software
• • High mechanical aptitude with demonstrated ability to diagnose and resolve routine to moderately complex issues
• • Ability to work both independently and collaboratively within a field-based team environment
• • Strong customer facing skills, including the ability to build rapport, communicate clearly, and maintain- professionalism in challenging situations
• • Remote work based in San Francisco, California and working in North America
• • Ability to travel at least 70%, including overnight travel as required to support customers
• • Ability to lift heavy equipment (up to 50 lbs) and perform service work in tight or constrained spaces
• • Valid driver's license. Valid passport or eligibility to acquire. International travel may be required

Nice to Haves

• • Experience with microscopy, digital imaging, fluorescence, microfluidics, and motion control systems preferred

Benefits

• 401k plan with employer match
• Competitive health, dental, and vision benefits for employees and their dependents
• Unlimited vacation policy for all exempt employees
• Generous PTO policy for non-exempt employees
• All employees are eligible for equity
• All employees are eligible for an employee stock purchase plan
• All employees are eligible for a performance bonus
• 1:1 financial counseling/planning for all employees
• Tuition Assistance
• Free, state-of-the-art onsite fitness center for all employees
• Onsite employees receive free snacks and drinks every day
• Remote work based in San Francisco, California