Inside Sales Representative, Fluentstream

Summary

Ooma, Inc. provides cloud-based communication solutions for businesses and consumers, and FluentStream delivers modern, enterprise-grade phone systems for small and medium-sized businesses. The Inside Sales Representative will build pipeline through outbound prospecting and inbound lead management, conduct discovery and product demonstrations, and own the sales cycle for smaller opportunities through close while handing off larger opportunities to Account Executives.

Responsibilities

• Prospect and qualify new business opportunities through a consistent outbound cadence (calls, email) combined with inbound leads generated by marketing campaigns
• Complete a consistent volume of daily outbound touches (50 per day on average) to build and nurture a healthy pipeline
• Conduct discovery conversations to understand customer challenges, business goals, and technical requirements
• Deliver tailored product demonstrations that connect FluentStream's solutions to customer needs
• Use a consultative sales approach to match services to customer needs and successfully manage objections
• Manage opportunities through the sales cycle, from first conversation through close
• Own and close smaller opportunities (10 users and under) independently; hand off larger, more complex opportunities to the Account Executive team per established criteria
• Maintain accurate opportunity tracking and activity updates in Salesforce, and provide reliable pipeline forecasts
• Keep abreast of UCaaS and telecom industry trends to speak credibly with prospects
• Collaborate with Sales, Marketing, and Growth teams to ensure a strong customer experience from first contact through onboarding

Skills

• 2+ years of experience in sales roles; exposure to SaaS, UCaaS, telecom, or B2B sales environments is a plus
• Proven track record of meeting or exceeding targets and goals
• Excels in high-volume outbound activity in a fast-paced, quota-driven environment
• Strong consultative selling instincts, with the ability to run discovery conversations and handle objections
• Excellent verbal and written communication skills with the ability to build trust quickly
• Experience using CRM tools (Salesforce strongly preferred) and sales engagement tools such as Apollo.io and email automation platforms
• A coachable mindset with a desire to continuously improve sales skills and performance
• A collaborative team player who enjoys working cross-functionally with Marketing, Sales Leadership, and Growth teams

Qualifications

Must Haves

• 2+ years of experience in sales roles; exposure to SaaS, UCaaS, telecom, or B2B sales environments is a plus
• Proven track record of meeting or exceeding targets and goals
• Excels in high-volume outbound activity in a fast-paced, quota-driven environment
• Strong consultative selling instincts, with the ability to run discovery conversations and handle objections
• Excellent verbal and written communication skills with the ability to build trust quickly
• Experience using CRM tools (Salesforce strongly preferred) and sales engagement tools such as Apollo.io and email automation platforms
• A coachable mindset with a desire to continuously improve sales skills and performance
• A collaborative team player who enjoys working cross-functionally with Marketing, Sales Leadership, and Growth teams

Benefits

• Comprehensive Medical/Dental/Vision insurance for you and eligible dependents, including HMO, PPO’s or a PPO with a HDHP (including HSA, which Ooma helps fund)
• Employer Paid Income Protection Benefits (Basic Life and AD&D, Short- and Long-term disability)
• FSA Healthcare & Dependent Care
• Commuter Benefits
• Voluntary Accident, Critical Illness, Hospital Indemnity and Legal
• 401(k), including employer match, and Roth
• Employee Stock Purchase Plan (ESPP)
• Paid Time off, Sick Time, as well as corporate holidays observed
• Employee Assistance Program
• Life Balance benefits with Travel Assistance Services and Identity Theft
• Additional Benefits include a Discount Program, Credit Union, Medicare Assistance, etc
• Regular employees may also be eligible for bonus(es), sales incentive(s) (target included in OTE) and/or stock in the form of Restricted Stock Units (RSUs)