Operations Manager - Minneapolis, MN

Summary

OpenWorks is a national facilities services company focused on creating cleaner, healthier, and more efficient workplaces. The Operations Manager will oversee the success of an assigned territory by ensuring service delivery, provider performance, customer retention, and operational improvement.

Responsibilities

• Own the operational performance of your assigned territory
• Build strong relationships with customers and service providers to ensure exceptional service
• Drive customer retention and identify opportunities for territory growth
• Support provider performance, accountability, and territory coverage
• Identify operational challenges and implement practical solutions
• Analyze performance metrics and use data to improve results
• Partner cross-functionally to resolve issues and continuously improve operations

Skills

• Bachelor's degree in Business, Operations Management, or a related field (or equivalent experience)
• 3–7 years of experience in operations, business operations, account management, or a similar role
• Strong problem-solving and decision-making skills
• Experience managing multiple priorities in a fast-paced environment
• Ability to analyze data and turn insights into action
• Excellent communication and relationship-building skills
• High level of ownership, accountability, and organization
• Proficiency with Microsoft Excel and business systems such as CRM, ERP, or project management software

Qualifications

Must Haves

• Bachelor's degree in Business, Operations Management, or a related field (or equivalent experience)
• 3–7 years of experience in operations, business operations, account management, or a similar role
• Strong problem-solving and decision-making skills
• Experience managing multiple priorities in a fast-paced environment
• Ability to analyze data and turn insights into action
• Excellent communication and relationship-building skills
• High level of ownership, accountability, and organization
• Proficiency with Microsoft Excel and business systems such as CRM, ERP, or project management software

Benefits

• Remote work in Minnesota
• Career growth opportunities