Operations Manager - Peoria, AZ

Summary

OpenWorks is a national facilities services company focused on creating cleaner, healthier, and more efficient workplaces for multi-location businesses. The Operations Manager owns the success of an assigned territory by ensuring exceptional service delivery, supporting provider performance, retaining customers, and driving operational improvements and growth.

Responsibilities

• Own the operational performance of your assigned territory
• Build strong relationships with customers and service providers to ensure exceptional service
• Drive customer retention and identify opportunities for territory growth
• Support provider performance, accountability, and territory coverage
• Identify operational challenges and implement practical solutions
• Analyze performance metrics and use data to improve results
• Partner cross-functionally to resolve issues and continuously improve operations

Skills

• Bachelor's degree in Business, Operations Management, or a related field (or equivalent experience)
• 3–7 years of experience in operations, business operations, account management, or a similar role
• Strong problem-solving and decision-making skills
• Experience managing multiple priorities in a fast-paced environment
• Ability to analyze data and turn insights into action
• Excellent communication and relationship-building skills
• High level of ownership, accountability, and organization
• Proficiency with Microsoft Excel and business systems such as CRM, ERP, or project management software

Qualifications

Must Haves

• Bachelor's degree in Business, Operations Management, or a related field (or equivalent experience)
• 3–7 years of experience in operations, business operations, account management, or a similar role
• Strong problem-solving and decision-making skills
• Experience managing multiple priorities in a fast-paced environment
• Ability to analyze data and turn insights into action
• Excellent communication and relationship-building skills
• High level of ownership, accountability, and organization
• Proficiency with Microsoft Excel and business systems such as CRM, ERP, or project management software

Benefits

• Career growth with a collaborative, forward-thinking team
• Opportunity to contribute to projects and initiatives that directly shape the company's success
• Collaboration with diverse teams and stakeholders across the organization
• Benefits
• Opportunity to grow your career in a forward-thinking and inclusive environment