Network Engineer (Customer Success) - US

Summary

Opplane is a company that specializes in providing advanced data-focused solutions for financial services and telecommunications. As a Network Engineer (Customer Success), you will manage Mobile Private Networks, troubleshoot network issues, and support enterprise clients in deploying networking solutions.

Responsibilities

• Diagnose and resolve network connectivity issues across enterprise and telecom environments, ensuring reliable operation of the Opplane VLMA platform
• Analyse routing behaviour, packet captures, Linux system logs, and application logs to identify the root cause of network and connectivity issues
• Test and validate proposed solutions in the Solution Lab before deployment to customer environments
• Assist with the deployment, configuration, and optimisation of networking solutions within customer environments
• Provide technical support to enterprise customers and telecom operators by guiding troubleshooting activities, communicating technical findings, and helping resolve technical issues through ticketing systems, email, and live support sessions
• Perform incident triage, prioritise technical issues, and coordinate resolution with internal engineering teams

Skills

• Minimum 3 years of experience as a Network Engineer
• Associate's degree in Networking, Information Technology, or equivalent hands-on experience/certifications (e.g., Cisco CCNA, Juniper JNCIA, or CompTIA Linux+/Network+)
• Proven hands-on experience using Cisco IOS or Juniper Junos Command Line Interface (CLI) to configure interfaces, verify routing tables, and troubleshoot network connectivity
• Solid understanding of core networking concepts including IPv4/IPv6 addressing, Subnetting, VLANs, Static Routing, and Basic Dynamic Routing Protocols (e.g., OSPF, BGP)
• Familiarity with tunnelling concepts such as GRE and VPN technologies
• Comfortable working within Linux/Unix environments using the command line
• Ability to navigate directories, manage files, review system logs, and verify running services
• Experience using Linux networking tools such as Ping, Traceroute, Ip / ifconfig, and Netstat
• Familiarity with packet capture tools such as Wireshark or tcpdump
• Understanding of virtualized network environments (VMs) and how routers or gateways connect to a central core network

Qualifications

Must Haves

• Minimum 3 years of experience as a Network Engineer
• Associate's degree in Networking, Information Technology, or equivalent hands-on experience/certifications (e.g., Cisco CCNA, Juniper JNCIA, or CompTIA Linux+/Network+)
• Proven hands-on experience using Cisco IOS or Juniper Junos Command Line Interface (CLI) to configure interfaces, verify routing tables, and troubleshoot network connectivity
• Solid understanding of core networking concepts including IPv4/IPv6 addressing, Subnetting, VLANs, Static Routing, and Basic Dynamic Routing Protocols (e.g., OSPF, BGP)
• Familiarity with tunnelling concepts such as GRE and VPN technologies
• Comfortable working within Linux/Unix environments using the command line
• Ability to navigate directories, manage files, review system logs, and verify running services
• Experience using Linux networking tools such as Ping, Traceroute, Ip / ifconfig, and Netstat
• Familiarity with packet capture tools such as Wireshark or tcpdump
• Understanding of virtualized network environments (VMs) and how routers or gateways connect to a central core network

Benefits

• Diverse perspectives, global collaboration (US, Portugal, India and Singapore offices)
• Fast-moving, impact-driven environment
• Engineers own what they build
• Open, curious, and supportive culture