HR Support Services Specialist

Summary

O'Reilly Auto Parts is seeking an HR Support Services Specialist to serve as the first point of contact for team members with HR-related questions and issues. The role provides accurate and timely support, guides team members through HR services and troubleshooting, documents inquiries, and escalates matters to the appropriate subject matter experts.

Responsibilities

• Serve as the first line of contact for team members needing assistance with HR related functions such as criminal background checks, employment verification, I-9s, onboarding, payroll, PTO, status changes, and rehire eligibility
• Triage and respond to incoming calls and correspondence and proactively escalate issues to a subject matter expert as necessary
• Actively listen to team members to gain an understanding of the inquiry, and provide courteous feedback and follow up in a timely manner as needed
• Effectively assess team member needs and consistently provide excellent customer service while ensuring timely and accurate responses
• Stay up-to-date on HR related procedures to ensure information provided to team members is accurate
• Maintain a working knowledge of all essential HR functions
• Educate team members on available HR services such as self-service tools and other vendor contact information as necessary
• Guide team members through troubleshooting, navigating the Company site, and providing requested information
• Utilize a system to document details of inquiries including transaction type, troubleshooting steps, database management, and steps taken to meet the team member’s request
• Collaborate with other HR Support Service Specialists to improve customer service
• Maintain confidentiality of all HR related information
• Assist other HR teams with correspondence needs
• Perform all other duties as assigned

Skills

• High school diploma or equivalent (GED)
• Ability to actively listen, prioritize, and problem solve
• Excellent time management skills
• Excellent word processing and spreadsheet skills
• Strong interpersonal, written, and verbal communication skills with a focus on customer service
• Ability to convey a positive and professional image in a variety of situations
• Strong attention to detail with the ability to multi-task and meet deadlines
• 2 years administrative/secretarial experience
• Previous work experience in a Human Resources department
• Bilingual

Qualifications

Must Haves

• High school diploma or equivalent (GED)
• Ability to actively listen, prioritize, and problem solve
• Excellent time management skills
• Excellent word processing and spreadsheet skills
• Strong interpersonal, written, and verbal communication skills with a focus on customer service
• Ability to convey a positive and professional image in a variety of situations
• Strong attention to detail with the ability to multi-task and meet deadlines

Nice to Haves

• 2 years administrative/secretarial experience
• Previous work experience in a Human Resources department
• Bilingual

Benefits

• Paid Time Off
• Stock Purchase Plan
• 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance
• Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth
• A strong promote-from-within philosophy, encouraging you to grow your career along with the organization