Professional Sales Data Analyst I

Summary

O'Reilly Auto Parts is seeking a Professional Sales Data Analyst I to support Salesforce operations across North America. The role focuses on user acceptance testing, Salesforce and iPad support, documentation, communications, ticket submission, and administrative assistance for the Professional Sales team.

Responsibilities

• UAT testing for all North America Salesforce instances, including United States, Canada, and Mexico
• Provide iPad Support for common basic requests and issues
• Provide Field Support over phones and email for Salesforce and Tablets
• Work with Professional Sales System Administrator to ensure all enhancements and updates to Salesforce North American instance are documented in SOP and Fast Track training updated
• Submit Salesforce tickets to Jira based on technical details provided by the System Admin
• Send communications as requested by System Admin about system updates, outages, training materials, TSM Conference Calls, etc
• Attend required Salesforce group meetings, morning touch base, sprint planning, etc. necessary for project context
• Assist with administrative tasks within the department as necessary
• All other duties as assigned

Skills

• High school diploma or equivalent (GED)
• Ability to work in a fast-paced environment while managing multiple tasks simultaneously
• Strong written and verbal communication skills
• Proficient Microsoft Office skills (Word, Excel, PowerPoint, etc.)
• Knowledge of the automotive industry
• O'Reilly store or similar retail experience
• Technical training or schooling
• Bilingual proficiency in Spanish or French, and English

Qualifications

Must Haves

• High school diploma or equivalent (GED)
• Ability to work in a fast-paced environment while managing multiple tasks simultaneously
• Strong written and verbal communication skills
• Proficient Microsoft Office skills (Word, Excel, PowerPoint, etc.)
• Knowledge of the automotive industry

Nice to Haves

• O'Reilly store or similar retail experience
• Technical training or schooling
• Bilingual proficiency in Spanish or French, and English

Benefits

• Paid time off
• Stock Purchase Plan
• 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth