Network Operations Analyst

Summary

OSC EdgeTech, LLC provides IT solutions for federal and defense customers. The Network Operations Analyst will monitor network and critical infrastructure services, support incident response and outage recovery, troubleshoot monitoring tools, and maintain operational documentation for a government customer’s Network Operations Center and Service Monitoring Center.

Responsibilities

• Plan, brief, and execute efficient Authorized Service Interruptions (ASI) with minimized impact to daily operations
• Monitor and support performance of critical infrastructure, to include network, storage, database, Mainframe, and other components and services. May include support during non-core hours
• Monitor and assess speed and performance of IT services, websites, and end-user assets
• Manage service or infrastructure outages or degradations via ticket creation and coordination with Help Desk, technical Subject Matter Experts, or support agencies for recovery
• Open, manage, and close service status flags for outage or server degradations. Maintain ongoing monitoring and communication of service flags through phone, email, and other means
• Investigate and document recovery and root cause of outages
• Support and maintain monitoring tools, researching, and testing improvements for recommendation and implementation
• Perform tool assessments to opportunities to improve performance or accuracy of notifications
• Create and update documentation needed to configure, operate, and recover monitoring tools and capabilities, Common Operating Procedures (COP), and other processes
• Perform other duties as appropriate and as assigned

Skills

• High School Diploma or equivalent
• Demonstrated experience using systems, troubleshooting issues, monitoring data and supporting operational processes
• Must be US citizen
• Must be able to obtain a secret security clearance
• Two or more years' experience in Network Operations
• CCNP Certification
• Valid Security+ Certification
• Active secret security clearance or higher

Qualifications

Must Haves

• High School Diploma or equivalent
• Demonstrated experience using systems, troubleshooting issues, monitoring data and supporting operational processes
• Must be US citizen
• Must be able to obtain a secret security clearance

Nice to Haves

• Two or more years' experience in Network Operations
• CCNP Certification
• Valid Security+ Certification
• Active secret security clearance or higher

Benefits

• Paid holidays
• Paid time off
• 401K with employer match
• Dental insurance
• Vision insurance
• Health insurance plans
• Life benefits
• Disability benefits