Network Operations & System Integration Analyst

Summary

OSC EdgeTech, LLC provides IT solutions for federal and defense customers. The Network Operations & System Integration Analyst supports a U.S. Government customer by monitoring critical IT infrastructure, responding to service disruptions, and conducting integration and system testing. The role ensures enterprise system availability, performance, interoperability, and operational readiness.

Responsibilities

• Monitor and support enterprise infrastructure and services, including networks, servers, databases, storage, applications, and websites
• Manage service outages and degradations through incident detection, ticket management, escalation, communication, and recovery coordination
• Plan and execute Authorized Service Interruptions (ASI) while minimizing operational impact
• Investigate incidents, analyze test results, perform root cause analysis, and validate corrective actions
• Design, execute, and document integration, end-to-end, regression, and automated testing activities
• Validate system functionality, data flows, APIs, and system-to-system interoperability
• Maintain, troubleshoot, and improve monitoring tools, dashboards, and automated testing capabilities
• Track and document defects, testing results, operational events, procedures, and recovery actions
• Collaborate with developers, engineers, product owners, and support teams to resolve issues and ensure operational readiness
• Participate in Agile activities and support continuous process improvement initiatives
• Perform other duties as assigned

Skills

• Knowledge of IT operations, service monitoring, incident management, and systems integration testing principles and practices
• Understanding of infrastructure, networking, system architecture, and system-to-system interactions
• Experience troubleshooting technical issues, analyzing logs, identifying root causes, and validating resolutions
• Familiarity with automated testing concepts and scripting/programming languages such as Python, Java, C#, .NET, or Node.js
• Working knowledge of Agile methodologies and tools such as Jira or Azure DevOps
• Strong ability to produce clear technical documentation and follow established change management and configuration management procedures
• Ability to support tasks and issues through completion with strong analytical, problem-solving, decision-making, and judgment skills
• Ability to work independently with minimal supervision and collaboratively within a mission-focused technical team supporting critical systems and services
• Strong interpersonal skills with the ability to effectively communicate and build relationships with teammates, leadership, customers, stakeholders, and external partners
• Excellent written and verbal communication skills, including technical writing, editing, documentation, and presentation capabilities
• Superior organizational, follow-up, multitasking, and attention-to-detail skills
• Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint, as well as industry-standard collaboration and ticketing tools
• Ability to manage sensitive and confidential information with a high degree of professionalism and discretion
• Strong customer service orientation and commitment to maintaining secure, reliable, and high-performing systems in a fast-paced operational environment
• High School Diploma or equivalent
• Three (3) or more years of experience in Network Operations, Systems Integration Testing, IT Operations, or a related technical field
• Experience monitoring systems, troubleshooting issues, and supporting operational processes
• Experience performing integration, system, or end-to-end testing
• Experience working within Agile environments and utilizing tools such as Jira or Azure DevOps
• Must possess a valid CompTIA Security+ certification
• Active Secret Security Clearance
• Must be a U.S. Citizen
• Associate's degree in Information Technology, Computer Science, Engineering, or a related field
• Experience supporting Network Operations Center (NOC) environments
• Experience with enterprise monitoring tools and automated testing frameworks
• Experience supporting government or mission-critical environments
• CCNP certification
• Active Secret Clearance or higher

Qualifications

Must Haves

• Knowledge of IT operations, service monitoring, incident management, and systems integration testing principles and practices
• Understanding of infrastructure, networking, system architecture, and system-to-system interactions
• Experience troubleshooting technical issues, analyzing logs, identifying root causes, and validating resolutions
• Familiarity with automated testing concepts and scripting/programming languages such as Python, Java, C#, .NET, or Node.js
• Working knowledge of Agile methodologies and tools such as Jira or Azure DevOps
• Strong ability to produce clear technical documentation and follow established change management and configuration management procedures
• Ability to support tasks and issues through completion with strong analytical, problem-solving, decision-making, and judgment skills
• Ability to work independently with minimal supervision and collaboratively within a mission-focused technical team supporting critical systems and services
• Strong interpersonal skills with the ability to effectively communicate and build relationships with teammates, leadership, customers, stakeholders, and external partners
• Excellent written and verbal communication skills, including technical writing, editing, documentation, and presentation capabilities
• Superior organizational, follow-up, multitasking, and attention-to-detail skills
• Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint, as well as industry-standard collaboration and ticketing tools
• Ability to manage sensitive and confidential information with a high degree of professionalism and discretion
• Strong customer service orientation and commitment to maintaining secure, reliable, and high-performing systems in a fast-paced operational environment
• High School Diploma or equivalent
• Three (3) or more years of experience in Network Operations, Systems Integration Testing, IT Operations, or a related technical field
• Experience monitoring systems, troubleshooting issues, and supporting operational processes
• Experience performing integration, system, or end-to-end testing
• Experience working within Agile environments and utilizing tools such as Jira or Azure DevOps
• Must possess a valid CompTIA Security+ certification
• Active Secret Security Clearance
• Must be a U.S. Citizen

Nice to Haves

• Associate's degree in Information Technology, Computer Science, Engineering, or a related field
• Experience supporting Network Operations Center (NOC) environments
• Experience with enterprise monitoring tools and automated testing frameworks
• Experience supporting government or mission-critical environments
• CCNP certification
• Active Secret Clearance or higher

Benefits

• Paid holidays
• Paid time off
• 401K with employer match
• Dental benefits
• Vision benefits
• Health insurance plans
• Life benefits
• Disability benefits