Associate, Provider Success

Summary

Oscar is a health insurance company built around a full-stack technology platform and focused on serving its members. The Associate, Provider Success drives solutions to acute and systemic operational issues, owns end-to-end provider escalation resolution, and coordinates cross-functionally with internal partners while building trusted relationships.

Responsibilities

• Leads and cross collaborates on problem definition, acute error remediation, and root cause solution development
• Utilizes data to drive business decisions to impact cross-functional strategy
• Develops trusting relationships with relevant internal/external stakeholders through effective communication, collaboration and positive outcomes
• Supports Oscar team members through knowledge sharing, process documentation, and tooling development
• Other duties as assigned
• Compliance with all applicable laws and regulations

Skills

• * 3+ years of relevant technical experience in operations, data analysis, and/or consulting within healthcare
• * 3+ years experience cooperatively developing project plans with internal and external stakeholders
• * 3+ years experience designing and improving workflows, including development of accompanying operating and technical procedures and tooling
• * Experience managing complicated business challenges: developing understanding, distilling and communicating that understanding to technical and non-technical audiences
• * Healthcare experience
• * Knowledge management, training, or content development in operational settings
• * 2+ years experience using SQL to manipulate and analyze large data sets to solve business problems
• * Process Improvement or Lean Six Sigma certification
• * Structured, systematic, and critical thinking
• * Strong verbal and written communications

Qualifications

Must Haves

• * 3+ years of relevant technical experience in operations, data analysis, and/or consulting within healthcare
• * 3+ years experience cooperatively developing project plans with internal and external stakeholders
• * 3+ years experience designing and improving workflows, including development of accompanying operating and technical procedures and tooling
• * Experience managing complicated business challenges: developing understanding, distilling and communicating that understanding to technical and non-technical audiences
• * Healthcare experience

Nice to Haves

• * Knowledge management, training, or content development in operational settings
• * 2+ years experience using SQL to manipulate and analyze large data sets to solve business problems
• * Process Improvement or Lean Six Sigma certification
• * Structured, systematic, and critical thinking
• * Strong verbal and written communications

Benefits

• Fully remote position for candidates who reside in Atlanta, Georgia.
• Participation in Oscar's unlimited vacation program
• Annual performance bonuses
• Medical benefits
• Dental benefits
• Vision benefits
• 11 paid holidays
• Paid sick time
• Paid parental leave
• 401(k) plan participation
• Life and disability insurance
• Paid wellness time and reimbursements