Process Management Associate, Provider Operations

Summary

Oscar Health is a health insurance company built around a full-stack technology platform and a focus on serving its members. The Process Management Associate will analyze and optimize business processes, develop improvement strategies and documentation, facilitate cross-functional initiatives, monitor performance, and identify automation opportunities.

Responsibilities

• Conduct comprehensive analysis of existing business processes, including process mapping, data collection, and identifying areas for improvement
• Collaborate with stakeholders to gather requirements and determine process improvement objectives
• Develop and implement process improvement strategies, including the creation of process documentation, standard operating procedures, and workflow diagrams
• Utilize process management methodologies, such as Lean Six Sigma, to identify bottlenecks, inefficiencies, and areas of waste within existing processes
• Facilitate process improvement workshops and meetings, providing guidance and support to cross-functional teams
• Lead or participate in process improvement projects, ensuring successful implementation and achievement of desired outcomes
• Monitor and track process performance using appropriate metrics and tools, identifying trends and areas requiring further attention
• Prepare and present reports and recommendations to management, summarizing findings, progress, and outcomes of process improvement initiatives
• Collaborate with Technology, Product, and Engineering teams to identify and implement process automation opportunities
• Stay updated on industry best practices and emerging trends in process management, continually seeking opportunities to enhance processes and drive efficiencies
• Compliance with all applicable laws and regulations
• Other duties as assigned

Skills

• * A bachelor's degree or 3+ years commensurate experience
• * 3+ years of work experience in process management, process improvement or similar
• * 2+ years of experience using process management methodologies, such as Lean Six Sigma, BPMN, or similar frameworks
• * 2+ years of experience with end to end process management and mapping
• * 2+ years of experience using data software such as Excel, SQL, Python or other data analytics tools
• * Bachelor's degree in Engineering, Business Administration, or other related field
• * Lean Six Sigma Green Belt certification or higher

Qualifications

Must Haves

• * A bachelor's degree or 3+ years commensurate experience
• * 3+ years of work experience in process management, process improvement or similar
• * 2+ years of experience using process management methodologies, such as Lean Six Sigma, BPMN, or similar frameworks
• * 2+ years of experience with end to end process management and mapping

Nice to Haves

• * 2+ years of experience using data software such as Excel, SQL, Python or other data analytics tools
• * Bachelor's degree in Engineering, Business Administration, or other related field
• * Lean Six Sigma Green Belt certification or higher

Benefits

• Fully remote position for candidates who reside in Atlanta, Georgia; future models could potentially involve a hybrid presence at the hub office associated with your metro area.
• Participation in Oscar's unlimited vacation program
• Annual performance bonuses
• Medical benefits
• Dental benefits
• Vision benefits
• 11 paid holidays
• Paid sick time
• Paid parental leave
• 401(k) plan participation
• Life insurance
• Disability insurance
• Paid wellness time and reimbursements