Clinical Excellence Manager (California)

Summary

Outset Medical is a medical device company revolutionizing dialysis through its Tablo Hemodialysis System. The Clinical Excellence Manager supports customers across California and Hawaii by leading clinical partnerships, customer education, program implementation, training, business reviews, and initiatives to improve care quality and operational efficiency.

Responsibilities

• Serves as the primary point of contact for assigned customers, supporting ongoing engagement, responsiveness to clinical needs, and day-to-day program execution
• Support the sales process across Outset’s product offerings for both new and expansion opportunities through customer education, implementation, adoption, use and customer success
• Employees in this role do not make decisions for customers or substitute customer clinical or operational decisions or responsibilities but may provide education, Outset documentation, Outset product related input, implementation support, and general best practice guidance through the following activities:
• Clinical execution support for assigned customer accounts, including program implementation, go-lives, training, and post-implementation follow-up across acute, post-acute, and home environments
• Deliver clinical application support and clinician education related to the Tablo Hemodialysis System, ensuring customers are equipped to operate a safe, effective, and compliant dialysis program with Tablo
• Prepare for and participate in Clinical Business Reviews (CBRs) for assigned accounts, including gathering relevant clinical and operational data, supporting data presentation, and engaging in performance conversations aligning with site strategic priorities with customer stakeholders
• Conduct regular customer site visits to support program adoption, reinforce clinical best practices, and identify opportunities to improve care quality, workflow efficiency, and overall program performance
• Actively engages with case management and discharge planning to enhance patient flow and throughput as appropriate
• Partner with Sales, Service, Clinical, Marketing, and other internal teams to support coordinated customer execution and address customer needs
• Participate in internal escalation processes when customer issues arise, supporting investigation, communication, and resolution in collaboration with internal partners
• Ensures all assigned customers have sufficient consumable inventory to ensure treatment continuity and drive workflow efficiency improvement
• Review, revise, and refine programmatic offerings utilizing the latest research and best practices
• Maintain working knowledge of Outset products, clinical programs, policies and procedures, and apply this knowledge consistently through customer interactions

Skills

• Bachelor's degree in nursing or a related field
• 2+ years of dialysis experience or related field
• Knowledge in compliance regulations and standards
• Strong communication and leadership skills
• Familiar with developing a business plan and financial models
• Familiar with the health system accreditation process
• Familiar with process and quality improvement background
• Competent is translating data and analytics into action plans
• Ambition to leverage clinical expertise to support job requirements
• Display enthusiasm, ambition, and a strong work ethic
• Must show ability to excel in a high-energy, fast-paced environment
• Must be detail oriented with excellent analytical and problem-solving skills
• Must thrive in a collaborative, cross functional work environment
• Maintain a sense of urgency, work effectively under pressure, and be able to multi-task
• Must be goal-oriented and committed to driving initiatives to resolution
• Excellent interpersonal skills with the ability to develop strong relationships with customer personnel
• Strong work ethic as an individual and on a team
• Working knowledge of Word, Excel, and PowerPoint applications
• BLS & ACLS required
• Registered Nurse (RN) strongly preferred
• Direct patient care preferred
• Experience with insourced Tablo dialysis delivery and direct patient treatment on Tablo preferred
• National nursing certification preferred
• Nursing leadership experience preferred

Qualifications

Must Haves

• Bachelor's degree in nursing or a related field
• 2+ years of dialysis experience or related field
• Knowledge in compliance regulations and standards
• Strong communication and leadership skills
• Familiar with developing a business plan and financial models
• Familiar with the health system accreditation process
• Familiar with process and quality improvement background
• Competent is translating data and analytics into action plans
• Ambition to leverage clinical expertise to support job requirements
• Display enthusiasm, ambition, and a strong work ethic
• Must show ability to excel in a high-energy, fast-paced environment
• Must be detail oriented with excellent analytical and problem-solving skills
• Must thrive in a collaborative, cross functional work environment
• Maintain a sense of urgency, work effectively under pressure, and be able to multi-task
• Must be goal-oriented and committed to driving initiatives to resolution
• Excellent interpersonal skills with the ability to develop strong relationships with customer personnel
• Strong work ethic as an individual and on a team
• Working knowledge of Word, Excel, and PowerPoint applications
• BLS & ACLS required

Nice to Haves

• Registered Nurse (RN) strongly preferred
• Direct patient care preferred
• Experience with insourced Tablo dialysis delivery and direct patient treatment on Tablo preferred
• National nursing certification preferred
• Nursing leadership experience preferred

Benefits

• Opportunities to build skill and expertise in a fulfilling career
• The ability to collaborate with great people