Clinical Accounts Manager, Northeast (PA, NJ, NY)

Summary

Centinel Spine is a global medical device company focused on cervical and lumbar spinal disease and total disc replacement technology. The Clinical Accounts Manager will support surgeon partners and distributors across the Northeast by providing clinical support, coordinating training, ensuring regulatory compliance, and executing cross-functional strategies to advance product utilization and growth.

Responsibilities

• Align with Regional Managers on strategic arthroplasty targets within their territory for clinical meetings
• Provide clinical support to new arthroplasty users (surgeons and distributors) to ensure the best possible outcome
• Identify and manage ongoing training needs for key customers, Operating Room support staff and sales teams
• Work in coordination with the product marketing team to execute strategies for Centinel products based on marketing programs and externally facing commercial initiatives
• Partner with marketing and sales training team to develop training curriculum to advance, competitive technology knowledge, and company awareness
• Educate and train clinicians, sales team and distributors to assure applicable regulatory compliance and understand the specifications and purposes of prodisc products
• Collaborate with field-based Market Development Managers, Regional Sales Managers and Marketing to execute engagement plans to facilitate the surgeon relationships and utilization of Centinel technology
• Partner with Operations and Marketing to ensure proper communication is provided to all corporate disciplines and departments
• Work closely with management, surgeon advisors and marketing personnel with the objective of executing corporate objectives, identifying strategic opportunities and advancing Centinel Spine’s corporate philosophy
• Performs other duties as assigned

Skills

• Bachelor's Degree or Equivalent in related or practical area of practice
• Knowledge of AdvaMed and federal guidelines related to the healthcare industry or any federally regulated environment
• Demonstrated relationship building skills with the ability to liaise between healthcare professionals, Sales, Marketing, Medical Education, Reimbursement, Clinical Operations and Product Development
• Ability to accurately and effectively manage processes to ensure timely implementations and outcomes
• Demonstrated relationship building and management skills with attention to detail
• Effectively communicates and escalates challenges appropriately
• Excellent written and oral communication skills
• Proficient in Microsoft Excel, Word and Outlook
• Ability to adapt to constant changes in workflows
• Detail oriented and highly organized
• Remote field-based position in the Northeast
• Up to 75% travel, with some weekends
• 3-5 years of Operating Room experience in sales or clinical role, preferably spine

Qualifications

Must Haves

• Bachelor's Degree or Equivalent in related or practical area of practice
• Knowledge of AdvaMed and federal guidelines related to the healthcare industry or any federally regulated environment
• Demonstrated relationship building skills with the ability to liaise between healthcare professionals, Sales, Marketing, Medical Education, Reimbursement, Clinical Operations and Product Development
• Ability to accurately and effectively manage processes to ensure timely implementations and outcomes
• Demonstrated relationship building and management skills with attention to detail
• Effectively communicates and escalates challenges appropriately
• Excellent written and oral communication skills
• Proficient in Microsoft Excel, Word and Outlook
• Ability to adapt to constant changes in workflows
• Detail oriented and highly organized
• Remote field-based position in the Northeast
• Up to 75% travel, with some weekends

Nice to Haves

• 3-5 years of Operating Room experience in sales or clinical role, preferably spine

Benefits

• Quarterly and year-end bonus incentives based on target achievement
• Comprehensive healthcare benefits program including medical, dental, vision, life insurance and disability coverage, along with several voluntary benefit programs for work/life needs, effective on the first day of employment
• Generous paid time off
• Company-paid holiday programs
• Remote field-based position in the Northeast