Client Success Coordinator

Summary

Oxford Road is an independent audio advertising agency focused on creating effective ads that help companies grow. The Client Success Coordinator supports campaign launches, performance reporting, client communications, operational coordination, and account health while ensuring accurate execution and proactive issue management.

Responsibilities

• Support new client onboards by executing all setup tasks: Salesforce configuration, Slack channel creation, dashboard requests, analytics notification, and finance account setup
• Coordinate internal kickoff preparation in partnership with the Client Success Manager
• Ensure all client-facing and internal materials are ready and accurate before launch
• Pull, QC, and format weekly performance reports for Client Success Manager review prior to client delivery
• Maintain and quality-check client dashboards (Tableau, Qlik, or equivalent) before every client review
• Flag anomalies, pacing issues, or data discrepancies to the Client Success Manager proactively
• Draft and send recaps following client calls with clear action items and owner accountability
• Respond to client emails within 2 hours or flag to the Client Success Manager if escalation is needed
• Maintain accurate records of all client communications and commitments
• Manage script variation requests, creative approval routing, and promo code coordination
• Request and process CIA invoices, post invoices, and monthly Salesforce forecast updates
• Coordinate host read calls and radio aircheck retrieval and approval as needed
• Maintain competitive reporting, Salesforce opportunity management, and all client project files
• Maintain awareness of account health and flag any expansion signals, relationship risks, or client feedback to the Client Success Manager
• Support the Client Success Manager in preparing QBR materials, account analyses, and strategic account reviews

Skills

• 2 or more years of experience in client services, account coordination, agency operations, or a related field (internship experience considered)
• Exceptional organizational skills and attention to detail across multiple accounts and workstreams simultaneously
• Strong written and verbal communication skills; professional and confident in client-facing interactions
• Proficiency in Google Workspace and Microsoft Office; familiarity with Salesforce, Basecamp, or project management tools is a plus
• A proactive, ownership-oriented mindset; someone who anticipates what is needed and acts without being asked
• Comfort working in a fast-paced environment with shifting priorities and a high bar for quality

Qualifications

Must Haves

• 2 or more years of experience in client services, account coordination, agency operations, or a related field (internship experience considered)
• Exceptional organizational skills and attention to detail across multiple accounts and workstreams simultaneously
• Strong written and verbal communication skills; professional and confident in client-facing interactions
• Proficiency in Google Workspace and Microsoft Office; familiarity with Salesforce, Basecamp, or project management tools is a plus
• A proactive, ownership-oriented mindset; someone who anticipates what is needed and acts without being asked
• Comfort working in a fast-paced environment with shifting priorities and a high bar for quality